Digital marketing and eCommerce solutions provider.

As the Hiring Manager conducting final interviews for Microsoft Accounts and Billing applicants, I play a pivotal role in selecting top talent for our team. I assess candidates' qualifications, interpersonal skills, and alignment with Microsoft's values, ensuring that those selected possess the expertise needed for success in accounts and billing roles. With a keen eye for detail, I evaluate candidates' technical proficiency, problem-solving abilities, and customer-centric approach, seeking individuals who can thrive in the dynamic environment of Microsoft. My goal is to build a high-performing team that not only meets but exceeds the expectations of our customers. Additionally, I contribute to creating a positive candidate experience by providing insightful feedback, offering a transparent view of our company culture, and ensuring a fair and thorough evaluation process. Through my role, I actively contribute to the growth and success of the Microsoft Accounts and Billing team by bringing in the right individuals who can contribute to our mission and values.

As a Bilingual Senior Customer Support Specialist/Support Administrator in the Microsoft Accounts & Billing department, I am responsible for delivering exceptional assistance to customers in both English and Bahasa Malaysia. My role encompasses resolving inquiries related to Microsoft accounts and billing matters with precision and clarity. I engage with customers through various communication channels, providing comprehensive support and guidance on account-related issues, billing inquiries, and navigating Microsoft services. With proficiency in both languages, I ensure effective communication and understanding, contributing to a positive customer experience. Additionally, as a Support Administrator, I manage and maintain accurate records of customer interactions, ensuring that issues are documented and resolved efficiently. Collaborating with cross-functional teams, I work towards continuous improvement in service delivery and contribute to the overall efficiency of the Microsoft Accounts & Billing department. My role is pivotal in upholding Microsoft's commitment to customer satisfaction and excellence in support services.

As a Bilingual Sales Consultant at Amikat iForex, I specialize in converting website sign-ups into active, paying customers for Forex trading in both English and Malaysian language. My role involves engaging leads through strategic outreach, showcasing the benefits of Amikat iForex, and guiding them seamlessly through the onboarding process. I also provide hands-on training, ensuring customers are proficient in utilizing our trading platform for successful and confident participation in the dynamic world of Forex.

As a Customer Service Specialist with bilingual proficiency in English and Bahasa Malaysia, I work a pivotal role in providing exemplary support to merchants utilizing HSBC Merchant cards for transactions on their Point of Sale (POS) terminals within the Global Payments framework. My primary responsibility is to ensure a seamless and positive experience for merchants by addressing inquiries, resolving issues, and offering guidance related to HSBC Merchant cards and POS terminal transactions. Furthermore my role as a Customer Service Specialist involves collaborating with cross-functional teams, including technical support, finance, and account management, to address complex issues and provide comprehensive solutions. By consistently delivering exceptional customer service to contribute to the overall success of Global Payments & HSBC program and strengthen the relationships between HSBC and its merchant partners.

As a Fraud Specialist specializing in Credit Cards at HSBC, My responsibility play a crucial role in safeguarding our clients and the bank from fraudulent activities. Operating within the dynamic landscape of financial services, my responsibilities revolves around monitoring, detecting, and preventing fraudulent transactions related to credit card activities in the United States.