• Directs and facilitates teams and business processes involving administrative and operational functions in the company; reports to the CEO and Vice President.• Specializes in Agile Software Development Lifecycle process management, from pre-engagement to post-engagement.• Works with Project Managers, often as Product Owner to bridge business strategy with IT strategy for key accounts.• Advises Account Executives, Finance, and HR in general administrative matters, particularly concerning client interactions.• Drafts or reviews corporate proposals, rate cards, MSAs, SOWs, BRDs, BSDs, TSDs, SLAs and other documents.

• Directed and facilitated teams and business processes involving administrative and operational functions in the company; reported to the CEO and Vice President.• Chaired the annual strategic planning initiatives for several years and helped manage an over 200% expansion in 2018.• Trained Project Managers and Project Coordinators in software development project management and other professional IT service management for numerous projects in various client industries.• Substantially increased productivity by building tools and making procedural changes toward optimizing recruitment, orientation, training, allocation, project management, attendance management, and employee engagement.• Wrote and reviewed professional service contracts, project proposals, and other documents for clients and prospects in both private and public sectors.• Occasionally acted as emergency Business Analyst or Project Manager for large or critical projects, or for risk mitigation and damage control purposes.• Led an ad hoc team in the design and development of an Automated Election System and presented it to the DICT and on GNN TV as a potential alternative to the system used by the COMELEC for Philippine national elections.• Handled business development, particularly pre-engagement and post-engagement activities with clients.

• Synergized and solidified the company’s brand identity by Redesigning and reauthoring the company profile, including core values, service lineup/categorization write-ups, website, AVP, marketing sheets, graphics, business cards, company IDs, brochures, marketing sheets, etc.; designated as the company’s overall content editor.• Managed a junior Marketing Associate in the planning and execution of social media and online presence strategies.

• Created an internal employee portal using Google Suite, which included features like leave filing, overtime filing, team attendance tracking, daily task tracking, employee utilization monitoring, project allocation monitoring, team-based forums, conference room reservations, a company calendar, an employee directory, an online learning center, and many more.• Acted as Project Manager for the Software Development Life Cycle of a Shipping Voyage Analysis Application, a Gas Station Approval & Construction Monitoring Tool, an Events & Conferencing Application, an Operator Licensing Application for Online Casinos, a Publisher’s Supply Chain Management Application, a Sales Leads Management System, a Point-of-Sale System with MRP-like Inventory Management, and various other projects.• Attended IT-meetups to share knowledge and experience with others in the industry, as well as bring home new learnings for the benefit of the company and its adoption of Agile, Scrum, Lean, Kanban, and TDD principles.• Conducted basic and advanced training in Microsoft Excel, Visual Basic for Applications (VBA), and Database Management with Structured Query Language (SQL).