Jeremiah Shaw Email and Phone Number

Proofread, edit, and write game manuals, card text, and narrative fiction across the company’s major IP lines, including Star Wars, KeyForge, Arkham Horror, Legend of the Five Rings, Genesys, and more.

Following the acquisition of Praxis by Cloudmed, was promoted (after 6 months) to a leadership position over the newly formed Tech Project Management service line.Became the sole project manager for more than 200 concurrent efforts across the IT Ops, Infrastructure, Cloud Ops, and Security & Compliance departments. Some larger projects include:o Assisted in the creation of a new organizational/leadership structure for the entire IT Department.o Rolled out MFA for a legacy VPN solution to align them with the corporate security standardso Assisted in the deployment of a SASE/CASB implementation for the entire organization. (CATO Network across all service lines/servers/remote endpoints.)o Ran a PoC for Application Security Testing between Veracode & Synopsys and led the implementation of Synopsys’s Coverity (Static Application Security Testing), Black Duck (Software Composition Analysis) and Seeker (Dynamic Application Security Testing), helping to align our DevSecOps schema.Also managed the technical integration of strategic mergers and acquisitions, acting as the main point of contact for the newly acquired organizations.Led weekly meetings to align the NewCo’s technology departments with existing infrastructure and smooth any potential transitional issues.In less than 2 years I helped organize and manage the onboarding and assimilation of more than 1,200 FTEs, across 6 different company mergers & acqusitions, with a combined annual revenue of nearly $400 million.

• Assumed responsibility of all client-facing data imports via the SFTP site, creating all accounts, confirming daily transmission of data, and proactively resolving any potential lapses/omissions with partner IT depts.• Administrative resource for all database editing requests. (Things like edits to existing notes, transactions, client codes, etc.)• Spearheaded the migration of our phone system from physical desktop phones/Mitel clients to a Skype for Business cloud-based solution, and led the IT team on the deployment of the entire office migration, with zero interruption and downtime.• Tier II helpdesk assistance, if our support desk became overwhelmed or needed guidance. Also handled late shift tickets for off-site workers on Pacific Time.• Ran entirety of end-of-month accounting imports and edits. Creating all payment reviews, audit reports, manual edits of commission rates, and monthly client invoices.• Utilized SQL Manager to batch move accounts between collectors. • Formatted and imported all payment/placements,• Maintained daily fees and goals reports, and rebuilt them monthly to reflect changing company and employee goals. • Handled onboarding/offboarding within Active Directory, Office 365, and all other internal system accounts as well as external client logins.• Assist the IT Director in steering the direction of our company’s information technology stance, including advising on policy, streamlining current processes, and blue-skying new concepts.• Was relied on regularly by the CEO and President to build ATB data reports, combining various pivots and outputting charts from Excel into PowerPoint for new client opportunities.

Sole IT person for 65+ users for over 12 years, handling everything from building new PCs on a budget, modifying groups and permissions in Active Directory, creating VPNs/SFTP connections to our hospital clients, maintaining secure off-site backups, all the way down to replacing printer toner cartridges and acting as the after-hours manager.Focused on constant review and optimization of efficiency, both at strategic and individual employee levelso Migrated remote hospital access from a central department to each collector’s computero Began an automated status reporting process via a partner companyo Digitized all in-house information requests to clients and sales reps.o Collaborated regularly with hospitals, vendors and software developers to ensure we were utilizing our resources to their fullest potential, and in the most efficient/cost-saving manner.o Regularly attended industry events (HIMSS, SXSW Interactive, Data Connectors) to keep abreast of industry shifts and best practices.• Assumed responsibility for data integration during merger and acquisition process, strategizing and implementing the most efficient plans for routing email to new accounts, moving solid-state backup to cloud service, repointing and sunsetting over 20 different websites, importing necessary domains into Office 365, etc.• Took point as representative of the IT dept. during new client onboarding where I was responsible for collaborating with and advising client’s C-suite and directors on how best to integrate our efforts.• Researched, developed, and taught biannual in-service classes on email best practices, website spoofing and malware, healthcare-specific data security, and general Windows efficiency.• Created IT dept. annual budget and responsible for keeping department cost-efficient.• Partnered in the creation of a direct patient advocacy arm of the company, assisting local Houston Police officers navigate their Workers’ Comp benefits.