Responsible for managing the primary account and sub holders COMSEC documents, keys, equipment, and other essential material.Provided installation and support of special devices, COMSEC Equipment, while troubleshooting over 150+ systems.100% accountability of physical security, inventory inspections, EKM documents, special equipment, and database inventories.Facilitated meetings of sub holders of 5 companies to ensure 100% mission success across the enterprise. Proven experience with operating/ troubleshooting secret, NATO, and unclassified systems and services.

Refined and improved the existing standard of operations to deliver training and support solutions to improve productivity which also directly reduced downtime by 34%Consolidated multiple ticketing systems, increasing productivity and communication to ensure 100% customer satisfaction.Troubleshooting IP connectivity and network performance, minimizing vulnerabilities by 20% and improving network performance by 30%.Integrated signal systems and network systems, including local area networks, wide area networks, and routers, performed unit-level maintenance on authorized signal equipment and associated Cisco electronic devicesLed, mentored and trained a 5 personal team conducting management, and maintaining network operations in support of domestic operations while assigned to Fort Carson, Colorado for a period of 3 years.

Provided support to 400+ end-users, installing, troubleshooting, resolving, and documenting hardware, software, and network-related issues.Provided consistent policy and training management to ensure end-user account and computer compliance.Responsible for the management of the company’s Active Directory mainly users, computers, and organization units.Responsible for installing, configuring, and managing the company’s routers, switches, laptops, government phones, and printers for seven sites.Managed and configured over 70+ PKI Tokens for access to higher classified systems and data.