Tech Consultant | Network Support | Interactive Television Classroom Assistant | Office Support
Duluth, Minnesota, Us
The University of Minnesota Duluth is a collegiate campus made up of roughly 9,000 undergraduate students, 1,000 graduate students, 300 Pharmacy / Medical Students, and 1,000 Continuing Education pupils. On the professional side, UMD maintains roughly 500 full-time faculty, 200 full-time professional staff members, 100 part-time faculty, 50 part-time professional staff members, and 800 full and part-time civil service employees. The university also maintains a strong community presence through guest lectures, community projects, and information technology services.I began my career at Information Technology Systems and Services (ITSS) as Tech Consultant. As a Tech Consultant, I provided in-person and email technical assistance involving printer problems, email support, primary hardware diagnostics, internet connection issues, software issues (university & personal), malware/spyware/virus scans and classroom technical assistance (projectors, computer labs, and laptop connections to podiums).From here, I was offered an additional role of Interactive Television Classroom Assistant (ITV) ensuring quality end-to-end video/audio connections from coordinate campuses in the University of Minnesota system including Rochester, Crookston, Morris, and the Twin Cities. Connections were also made to locations not in the University of Minnesota network.Although, I did not stop my ITSS experience here as I began to participate with office support operating the main office phones, desk, and clerical duties as assigned by the full time office specialist.Last, I participated on the Network Team performing wireless site surveys (heat mapping) for roughly half of the campus as well as meeting up with support requests from students and faculty on our IT support ticketing system, Request tracker.www.d.umn.edu/itss