Jeremie Brown Email and Phone Number

● Co-manage, support, and provide coordination and direction to the ResLife Help Desk team● Implement, develop, maintain, upgrade, and support hardware and software for 20 physical and 23 virtual servers- including ResLife Data Storage.● Works with Networking and Security manager to implement/design/maintain/test data backup & disaster recovery methodologies● Manage daily operations and assist workflow for ISS ● Send and receive card access equipment for repair and maintenance issues to the vendor● Audit the Telecomm expenses on a daily and monthly basis.● Manage all work orders and workflow processes for telecommunications, networking, and maintenance work orders and service requests for services to 500+ administrative, faculty, staff, and 8000+ students

• Keep daily processes up to date• Administer Black Board and Persona site access key cards.• Responsible for keeping SCCM images up to date• Respond to Technical Issues, and emails and diagnose key card access issues• Assist student workers: Tasks that require FTS • Assist with the inventory process• Assist with the procurement process

• Work with vendors and IT team members to resolve problems.• Monitor Virtual Servers via VMware• Administer Verkada site access key cards.• Responsible for computer, and telephone equipment provisioning, deployment, & moves.• Respond to Technical Issues, and emails and diagnose computer problems• Used TeamViewer to remote access systems.• Routinely create and delete accounts.• Ability to manage multiple customer accounts, between 150-250 at any given time.• Monitor dealership security cameras for accidents and thefts• Setup, Start, & Managing Server Backups

● Develop the syllabus for each course assigned based on ACICS and CompTIA criteria. ● Accurately maintain attendance records in accordance with the Attendance Policy, submit class roster daily, and maintain a separate record of attendance and grades that is clearly labeled and turned in at the end of the term.● Prepare and grade examinations based on course objectives and published exam schedules and return all assignments in a timely manner. Implement evaluation for outcomes assessment, and achieve established results while maintaining college standards of student satisfaction

I Understand automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.• I Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.•I Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.• I Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.•I Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.•I Provide sales management information by completing reports.•I Update job knowledge by participating in educational opportunities; reading professional publications.•I Enhance dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

•Prospect for new clients•Accountable for departmental performance standards; “Customer Service Index”, “Gross Average”, and vehicles sold•Has proper knowledge of products, market trends, and certifications•Review, update and manage inventory reports daily•Prepare and review monthly plan with NC Sales Director•Create and execute strategy for increasing market share•Complete all aspects of the sales process including delivery of the vehicles•Attend Daily department meetings

● Answering inbound calls from customers● quickly assessing customer needs and proactively providing solutions, providing product and service knowledge● Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, and follows up to ensure all customers’ needs are fulfilled.● Acted as liaison between customer and manufacturer, as well as between customer and freight carrier.

● Ensure prompt and quality service is provided to all customers. ● Thorough knowledge of all Sprint products and procedures. ● Issue Recognition and Capitalize on sale opportunities. ● Delivered positive customer experiences