Jeremy Murray Email and Phone Number

• Handle the tasks of maintaining LAN and WAN (MPLS) infrastructure of the organization (20+ sites)• Responsible for providing on-going network support and problem resolution• Setup monitoring services for all network devices• Developing and maintaining network documentation• Generated ideas in bringing technology solutions to business problems• Assigned the responsibilities of evaluating and selecting enterprise's networking hardware• Configured and maintained all internet security appliances (Check Point, Cisco)• Supported Cisco Voice infrastructure

• Provide the highest quality of customer service to all of Netech's customers.• Completed route/switch, security tickets.• Provided guidance to junior level engineers.• Troubleshot site to site IPSEC and Anyconnect RA VPNs frequently• Troubleshot dynamic routing protocols

• Managed and implemented migration of company WAN from Layer 2 to Layer 3 topology. • Setup Cacti server to monitor bandwidth of WAN links (Ubuntu 14.0.4).• Migrated wireless client connectivity from WPA2 w/PSK to WPA2 Enterprise-utilized RADIUS (PEAP, MSCHAP2).• Planned and implemented core upgrade at HQ site: -changed layer 3 topology from routing at access layer to the collapsed core in MDF. • Designed RSTP domain to provide high availability.• Setup phones (CUCM 9.1) and for all call center agents• Setup phones and voicemail (Unity Connection 8.6) for all non-agent employees.• Installed and configured QSIG PRI and associated DSP resources for third party IVR gateway.• Installed and configured FXO services and associated resources for 911 services• Managed Cisco ASA 5510: -Created and maintained Site-to-Site IPSEC VPNs-Setup remote access SSL VPN profiles for employees.-Configured NATs and ACLs• Created MS Visio diagrams of networking infrastructure (samples of work available).

• Engineering team member supporting enterprise networks for commercial clients.• Document network problems and changes while working in diverse management environments.• Oversaw migration of WAN links to new service provider, configured and restored IOS image files for the Cisco ASA, Cisco routers, and Cisco distribution layer switches.• Configured IPSEC VPNs and GRE Tunnels for client networks.• Supported multiple voice environments running Cisco Unified Communications.• Proficient in Cisco Unity Connection Interactive Voice Response (IVR) systems and setup.

• Provided comprehensive help desk support for problems and service requests related to agency-supported hardware, software, network connectivity and application support.• Configured, troubleshot and maintained 200+ Windows XP systems via Microsoft SMS Server and direct contact. Imaged PCs with Microsoft WDS Server.• Managed users and computers in Microsoft Active Directory. • Installed and maintained various network devices; provided “smart hands” for the corporate network engineering team.

*Promoted with waiver at 18 months of service for excellent performance: Date of Rank: April 1, 201094F Computer/Detection Systems Repairer (June 01, 2011 –May 2012)• Configured and troubleshot Microsoft XP/Vista/7 Operating Systems.• Repaired and configured client PCs and LAN connections.• Updated and configured firmware on client devices such as: EMBITR and JEM radio devices.• Maintained and troubleshoot hardware issues with: global positioning system (GPS) receivers, night vision devices/equipment, laser and fiber optic systems, mine detection and dispensing systems, and nuclear, biological and chemical (NBC) devices.25S Satellite Communication Systems Operator / Maintainer (September 08, 2008 – June 01, 2011)• Provided a remote network with a towable satellite known as a Satellite Transportable Terminal (STT). • Equipment used: Ku and Ka band satellite, 2811 Cisco router, 2960 Cisco Catalyst switch. • Troubleshot and maintained multi- area OSPF configuration. • Surveyed remote locations and installed CAT5e cabling. Supervised, installed, operated and maintained tactical and strategic systems, and networks.