Supervised campaign management team and maximized team's effectiveness to execute contract retention marketing campaigns and dramatically scaled up the sophistication of targeting practices, allowing us to save the right customers.Ensured segmentation quality for full team's outbound marketing campaigns. Directly reviewed and approved the majority of segmentation plans. Trained, coached, and developed campaign managers to a full level of knowledge and skill with T-Mobile's campaign management data environment, and taught them to effectively manage project timelines and work with vendors.

Managed execution of outbound marketing campaigns, working directly with strategy partners, Customer Care, Offers Management, and other stakeholders, as well as vendors. Delivered quality campaigns on tight timelines.Provided one-to-one training on customer segmentation for the direct marketing team, and provided best practices training sessions to ensure the highest data quality.Established effective working relationships with new vendors for outbound calling efforts, email, and direct mail.

Performed segmentation for outbound marketing campaigns, coordinated creative rounds with strategy partners and vendors, implementation of data feeds, and delivered segmented data.

Managed sales forecast pipeline reporting for a large Microsoft sales team, collaborating with sales managers to produce the most useful and accurate data.Developed and maintained a SQL Server database. Decided on optimal structure and normalization, and created stored procedures to simplify data updates.Used T-SQL to prepare ad-hoc reports of billing and customer relationship management data.

Project managed the data-gathering from various departments in support of E911 TDOA deployment. Provided T-Mobile's vendors with sophisticated reports that detailed inventories of all relevant MSC, BSC, and BTS parameters and equipment in the Puget Sound area.Reviewed all new cell sites for compliance with FAA and FCC regulations and worked with the RF Engineering, Zoning, and Construction departments through each stage of the site development cycle to ensure compliance with FAA regulations.Trained and supervised 8 temporary workers in Crystal Reports writing, MapInfo, basic wireless concepts and terminology, and how to manipulate and parse data in Excel.Acted as the interface between engineers and non-technical staff, providing written and verbal technical explanations of engineering needs not only internally, but also to local zoning boards, government agencies, and property owners. Prepared presentation materials for local government zoning boards and public hearings. Presented complex concepts in a clear and meaningful way.

Organized the transfer of all operations data from an access database to an industry-specific thin client database.Researched and profiled areas of the city. Performed population studies and other analyses to prioritize network expansion areas.

Reusable Building MaterialsCoordinated transfer of merchandise. Responded to customer telephone inquiries. Acted as sales and customer service representative. Assisted with pricing of merchandise.

Prepared command briefings and training presentations. Manipulated technical drawings and images.Coordinated company events.