• Creating, Editing, Updating: full manuals, short topic based documentation, video based training• Update the Customer Support Portal on the customer facing website• Update the customers on the latest information from the training department utilizing constant contact• Conduct virtual online training sessions and in-person training sessions• Schedule, promote, and host webinars that showcase new releases, new features, and provide group sharing events among customers.• Use project management to multitask and maintain the schedule of multiple projects• Learn features and enhancements of the software and communicate in clear easy to understand terminology how to best use of the software with an understanding of how internal processes and procedures can influence the training experience. Use a clear focused approach to make best use of time and resources when training and educating to ultimately lead to the most successful outcome possible.

• Employment was ended due lack of funding caused by COVID-19.• Serves as the primary data administrator and support specialist for information systems utilized by the College of Education and Human Development (COEHD)• Completes data collection and systems integrations for projects related to graduate recruitment and enrollment as well as unit and program level accreditation• Manages the Ellucian Recruit system for graduate programs in COEHD; evaluate and recommend data strategies to provide integration between Recruit, Banner, and other applications as necessary• Manages multiple platform including LiveText assessment platform, Proethica and other third party learning systems used for discipline and specialty accreditation• Integrate multiple data systems, and generate reports for program and unit level assessment and planning• Compiles reports to external agencies of state and federal government each semester• Produces standard informational reports each semester and respond to ad hoc information requests;• Querying data using reporting software to select data from University of Montevallo databases and information systems to develop analytical research reports• Maintains appropriate documentation on support and business processes• Assisting students with the use of technology to record edTPA submissions

• Managed 3 full time supervisors and 24 student workers administrating the LMS systems between institutional (UA or Alabama State Department of Education) areas and the College of Continuing Studies (CCS). Blackboard for UA courses and Desire2Learn (D2L) for high school courses originating with Alabama State Department of Education. • Created an employee onboarding policy and procedure guide.• Created customized development plans and career strategies for my direct reports utilizing learning activities with corresponding projects and job skills.• Duties include system administration, course and user account creation and maintenance, oversight of course inventory within LMS, quality control of online course content, including content maintenance and adherence to sound instructional technology theory, and serving as liaison between division and institutional administrators of the systems.• Responsible for the administration of additional tools beyond the LMS that are utilized in distance learning courses. An example of some of the tools are: web conferencing applications (Blackboard Collaborate suite and Zoom) and tools used to develop and support learning communities within degree programs and among distance students. • Guiding the research of emerging technology and taking an active role in the online course development process• Researching, making software recommendations, and creating buy in within the team and stakeholders in the adoption, transition, and implementation of new emerging technologies and new processes using existing technology.• Continually maintaining and up keeping online course content for credit-earning courses facilitated by the College of Continuing Studies including ongoing assessment and evaluation of course content housed within the LMS to ensure the content meets established quality standards from semester to semester, and to troubleshoot and address cases where online course content fails to meet these standards.

• Administrating the SumTotal Learning Management System (LMS) and Talent Mangement System (TMS) with 5,000+ learners, 21,000+ learning activities (instructor led courses, online courses, videos, books, webinars, and learning documents), across multiple companies. • Constructing online course content using Adobe Captivate• Communicating both written and verbal technical information• Using SharePoint to create static and dynamic websites• Experience in training plan and curriculum designing and building using an LMS system• Experience in designing and building courses using an LCMS system• Delivering high impact projects in short deadlines• Demonstrating and teaching technical information to all skill levels throughout the organization• Brainstorming new and innovative ideas that bring creative new technologies to the learning• Constructing custom reports by using Crystal Reports and Tableau Reports based on customer requirements• Co-hosting marketing events that share and inspire the learners in the corporation to use the LMS• Creating online forms through our support site that streamline the course creation process• Researching new avenues of content delivery through the LMS• Implementing OLSA technology through the LMS to integrate SkillSoft learning activities and assets• Implementing the following third party course vendors’ learning activities: SANS, Red Vector, Wombat• Working with off-site support vendors to bring solutions to issues that impact the LMS and learners• Presented at the SumTotal Total Connections Conference on the topic of workflow development to an audience of 200+ peers• Leading large and small scale projects in meeting deadlines within the project scope• Cross-training and developing new employees as our team has grown• Developing and training the new team members to gain management skills• Graduated from Pathways for Development (Management Training Program)

• Creating custom websites for departments throughout Blue Cross and Blue Shield of Alabama• Communicating both written and verbal technical information• Using Cold Fusion, HTML, Java, and Java Script to create static and dynamic websites• Designing the architecture of the individual group websites• Diagnosis and troubleshooting issues and working with the HRIS support staff to resolve problems• Leading projects and teams through the creating of documentation and website creation• Prioritizing projects to make best use of time and resources by arranging tasks• Scheduling and coordinating webcast and webinars for my team• Researching and finding new software and processes to better the team work environment• Teaching/instructing classes on HomeSite, Adobe Acrobat, and Cascading Style Sheet Editors• Coordinating/hosting the Management Knowledge Center marketing event• Supporting SumTotal Learning Management System though e-mail, phone, and in-person efforts• Created the Learning Management System support website • Reaching out to others in need through charitable contributes (walks, fund raising, and various drives)

• Creating custom Crystal reports, utilizing SQL statement writing, and reporting tools from data found on the Learning Management System• Assisting employees with using the Learning Management System (Thinq). Including: Creating courses, creating users, and administrating the functionality of the system, etc• Teaming with individuals company-wide to create an Implementation Team to find and implement a new Learning Management System software provider• Supporting all levels of the organization from the executives to the branch level users in all technical support aspects regarding the Learning Management System• Being a liaison between the server engineering and course wear creation departments. • Assisting in keeping an information sensitive/system critical Learning Management System performing at its maximum capability• Worked with areas affected by Hurricane Katrina to keep the Learning Management System and its users in full compliance, while compassionately assisting individuals• Researched, information gathering, white papering, selecting, and implementing a learning management system (LMS) (Plateau)

• Marketing Solutions, Inc. creates a Customer Relationship Management and marketing software package for financial institutions.• Assisting banking employees during the implementation period of their software conversion. • Assisting customers and fellow employees with trouble shooting and problem solving skills.• Inputting technical data into the SQL database to build information from which the customers can drill-down using a query builder application.• Balancing financial institutions’ accounts prior to going live on “Connections” software.• Using PGadmin, PuTTY, Crystal Reports, SQL statement writing, and Microsoft Access to create reports that financial institutions can access through “Connections” software.

• Jack Henry & Associates, Inc. creates integrated software solutions for financial institutions.• Design and implement working documentation that includes but is not limited to the production of software manuals, training instruments, and software interface design.• Traveled to remote locations to learn about new products to rapidly produce documentation within a shorten time span with success.• Influenced product and interface design along with strategy and direction of certain product areas through the use of documentation.• Introduced document control measures that included a tracking program that was designed and implemented through my guidance using Microsoft Access and Crystal Reports.• Gained experience using AS/400 systems, Teller Products (Vertex Teller), Internet Banking Solutions (NetTeller Online Banking), Loan Application Products (StreamLine Platform Automation), and Telephone Banking Products (Intouch Voice Response).• Use of web application programming languages to design and implement material pertaining to on-line help, training instruments, and software interfaces.

Operate Scoreboard (Basketball, Volleyball, Soccer)Provide statistics to members of the mediaAssisted television production crews with statistics (ESPN, CBS, etc.)Public Announcing for soccerAssisted with the creation of media guides (Quark)Creation of shot charts for basketballTransmitting of statistics via phone to remote statistics companiesTime offical