Using skills in Javascript, Firebase, GCP, and React to develop web applications for clients. Working independently to design and deploy features from planning meetings with clients to final deployment.

• Developed web applications for clients using Next.js, React, and Firebase.• Contributed to projects by implementing a wide range of features -- from database/CMS connection and serverless backend functions to styling frontend components to client specifications.• Participated in researching and developing AI-driven solutions for clients with OpenAI, Langchain, and Python.

• Wrote scripts in Python to automate parts of previously manual department processes such as manual order review, thereby improving SLA and review accuracy. • Processed shipping claims as claims specialist. Found resolutions for shipping issues through fraud analysis/software and communication with clients and shipping couriers. • Continued to provide training presentations and shadowing opportunities to newer agents, as well as daily support with agent questions and customer escalations.• Conceived and implemented improvements to SSENSE internal processes, in collaboration with department leadership and representatives from other departments.

• Performed risk assessments on customer orders to minimize chargeback fraud while approving legitimate orders. • De-escalated transferred customer interactions from customer service related to chargeback fraud, shipping claims, and return problems.• Assisted in training new agents by leading shadowing sessions and regularly providing team support to answer employee questions.

• Responded to a high volume and variety of order-related inquiries over email and phone.• Collaborated with personal stylists, fraud prevention specialists, warehouse associates and software developers to satistactorily address customer inquiries. • Designated highest performer of the month with a customer satisfaction rating of 99% and over 580 calls answered (plus additional email interactions).

Authored and published multiple articles focussed on explaining behavioural science concepts and types of cognitive bias. Articles were created to provide informative yet easily digestible content, and were also tailored to maximize SEO.

Assisted in the instruction of three different undergraduate sociology courses by leading conference sections, grading student work, holding office hours, and participating in the development of instructional material.Courses: • SOCI 211: Sociological Inquiry - An introduction to sociological research methods. • SOCI 254: Development & Undervelopment - A course covering competing theories about the causes of underdevelopment in poor countries. • SOCI 330: Sociological Theory - A course introducting students to major themes in sociological theory as developed by key classical and contemporary theorists.

Provided a fine-dining experience for members of a private tennis club and helped to cater club events.

Independently oversaw the operation of the Montreal Indoor Tennis Club on evenings and weekends. Assisted to welcome members, provide drink service, manage reservations, and respond to inquiries over the phone and in person.