I design, build, support, and/or configure services to the business and customers of International Paper. I delivers quality and timely deliverables that ultimately increase the productivity of business users, customers, and/or IT personnel. I Support a number of applications that are critical to the success of IP.

Communicates with customers in the event of an outage or other catastrophic event. Due to the 24/7 support requirements, must be available for on-call duty after hours, on-week-ends, and on holidays. Manages project assignments. May interact directly with vendors, internal support teams, application developers/owners, and end users for the purpose of supporting the environment. May provide consultation to customers requesting information about application and/or data hosting… Show more Communicates with customers in the event of an outage or other catastrophic event. Due to the 24/7 support requirements, must be available for on-call duty after hours, on-week-ends, and on holidays. Manages project assignments. May interact directly with vendors, internal support teams, application developers/owners, and end users for the purpose of supporting the environment. May provide consultation to customers requesting information about application and/or data hosting. Provides innovative solutions to challenging technical issues. Provides second and third level support for various operating systems and system software programs. Uses available tools to monitor, troubleshoot and repair technical problems. Show less

STS Enterprise Corporation is a premier leadership 501(c)(3) non-profit organization based in Memphis, TN that focuses on the betterment & empowerment of youth and college students.I'm responsible for the strategic direction of STS Enterprise Corporation and I also play a lead role in the organizations development and partnership activities.

Provided support and assistance to technology team serving as a liaison between business and technology to translate strategic and tactical objectives into workable solutions. Assisted in identifying and implementing solutions. Captured, analyzed, and documented business andend user requirements. Assisted in the preparation and testing of test strategies and execution plans. Assisted with problem analysis. Responsible for communication between the business and the development team. Oversaw the… Show more Provided support and assistance to technology team serving as a liaison between business and technology to translate strategic and tactical objectives into workable solutions. Assisted in identifying and implementing solutions. Captured, analyzed, and documented business andend user requirements. Assisted in the preparation and testing of test strategies and execution plans. Assisted with problem analysis. Responsible for communication between the business and the development team. Oversaw the implementation of 20 enhancements to the EBU Finance applications. Created an area manual for the Sox Compliance group. Show less

Intern/ Co-opMemphis Light, Gas, & Water (MLGW) Memphis, Tennessee June 2011 ─ Present Technical Cooperative StudentOffice Automation Troubleshoot PC’s, laptops, printers, and fax machines. Assist in monitoring and maintaining incoming hardware inventory. Install hardware and software. Dispose of internal equipment. Image and re-image hard drives. Direct support to users throughout the Division. Implement computer equipment relocation and installation. Work with… Show more Intern/ Co-opMemphis Light, Gas, & Water (MLGW) Memphis, Tennessee June 2011 ─ Present Technical Cooperative StudentOffice Automation Troubleshoot PC’s, laptops, printers, and fax machines. Assist in monitoring and maintaining incoming hardware inventory. Install hardware and software. Dispose of internal equipment. Image and re-image hard drives. Direct support to users throughout the Division. Implement computer equipment relocation and installation. Work with various operating systems. Document image and index physical and electronic records to maintain content and best preserve records utilizing various scanning equipment. Maintain Division physical record archive through submission and retrieval via third party vendor. Assist customers in researching documents and sketches stored on microfiche, microfilm, electronically, and hard copy originals. Commercial & Residential EngineeringCompute, process, and maintain service contracts according to Division policies. Compute refunds and/or credits based on terms of contracts and revenue Research and gather data to project the revival of the housing market (Project) Collect data and statistics on incentives given to customers ( Project and Presentation ) Show less

Troubleshoot PC’s, laptops, printers, and fax machines. Assist in monitoring and maintaining incoming hardware inventory. Install hardware and software. Dispose of internal equipment. Image and re-image hard drives. Direct support to users throughout the Division. Implement computer equipment relocation and installation. Work with various operating systems. Document image and index physical and electronic records to maintain content and best preserve records utilizing various scanning… Show more Troubleshoot PC’s, laptops, printers, and fax machines. Assist in monitoring and maintaining incoming hardware inventory. Install hardware and software. Dispose of internal equipment. Image and re-image hard drives. Direct support to users throughout the Division. Implement computer equipment relocation and installation. Work with various operating systems. Document image and index physical and electronic records to maintain content and best preserve records utilizing various scanning equipment. Maintain Division physical record archive through submission and retrieval via third party vendor. Assist customers in researching documents and sketches stored on microfiche, microfilm, electronically, and hard copy originals. Show less

Operation Manager for Inner L.I.G.H.T.Social Reform & Public Relations Chairman

Assisted Lead Technician with the installation of telephone and cable lines, Installed electrical outlets, light fixtures, as well as other miscellaneous electrical tasks, Conducted setup and cleanup at each job site