• Reduced workload by 50% by implementing CRM and VIP loyalty to improve communications across 13 channels and 2 brands, including email, SMS, website, shipping and other apps• Lead research initiatives to increase profit by 50% over 2 years by improving customer lifecycle management, social media advertising, email marketing and copywriting• Increase profit through acquisition and loyalty development with a data driven approach • Main point of contact for 23 wholesale accounts and hundreds of monthly customers both through acquisition effort and return and retention, including brands and influencers• Dedicated and effective customer service, balancing customer needs, loyalty, and satisfaction, with company objectives and sales goals to ensure touch points were meaningful and effective• Product development from design to launch of 7 new products in one year• Reduced operational costs from -$2000 per month to +$5000 by implementing shipping protocol, including reducing lost and stolen packages from 20 to 0 per month.

*Strong empathy and passion for brands and people* Execute life cycle of customer to ensure input and output goals* Direct leadership of customer service, social media, marketing, sms and email* Segment target to optimize sales and customer behaviors on multi-channels* Implement Gorgias CRM to streamline work on all channels to one work space * Increase engagement and conversion by personalizing customer experience and providing real time information * Doubling sales and engagement on our channels every year GOALS!* Product development and inventory management* Website updates of Shopify and Shipstation platforms

• Evaluate academic and personal growth of a diverse student body• Identify student needs and cooperate with other professional staff members in assessing and helping students solve learning, life and behavioral issues • Coordinate with stakeholders to ensure student success• Work to identify and help families access school and community resources• Assist with student preparation of applications for college and jobs• 5-12th grade coverage, special education• Assisted with the development of educational goals and academic planning to improve lifestyle and wellbeing• Provided academic and career guidance to underrepresented students from diverse and disadvantaged backgrounds• Assisted clients to navigate the internship and college application process, including financial aid, scholarships and college preparation• Introduced opportunities to earn college credit during high school• Helped clients recognize opportunities and challenges and encouraged a sense of confidence and efficacy

• Long term 5th grade teacher at Khepera Charter School• Long term substitute computer teacher grades k-8 Creighton Universal• Created individualized learning plans • Built a school wide technology plan for online learning at Khepera• Developed individualized progress assessments and evaluations

Work at Solutions Store guiding customers through the purchase decision and activation process of Cox product offerings. Responsible for meeting sales objectives by matching customers' needs with the right products and services. Maximize sales and profitability by focusing on key initiatives, store merchandising, marketing execution and inventory management.* Top 10 in sales statewide and led our team store to Net Promoter Scores for customer service above average each month* Developed and managed 700 accounts ensuring resolution and service* Ran weekly training for operations, marketing, and human resources information to our solutions store team*Assist prospective and retention based customers with a diverse background to realize the value in Cox products* Developed key client stakeholder relationships and communications at all stages of project* Negotiated price by identifying client value creation opportunities based on research and individual analysis* Managed store financial sheets, responsible for 100% accuracy* Responsible for opening and closing store, including running Oracle to confirm back office financials* Improved store accessory sales by 400% and set increased expectations for store goals* Organize systems to resolve legitimacy, transparency and consistency of operations to improve profit, reduce loss and increase customer service experience

Promoted to oversee the implementation of a newly designed customer relations management system. Foster an online environment in which clients and guests enjoy high levels of service and usability. Maintained quality customer relations throughout beta testing and launch of the entertainment social network. Selected Contributions: • Developed a customer relations management program that increased monthly unique website visits 300%• Led weekly training and quality assurance sessions to maintain project schedule• Worked with a team of designers and programmers to achieve goals• Implemented new mobile applications and online music distribution revenue sources

• Signed to a recording contract as producer and songwriter • Toured the United States playing live music and building customer base• Coordinated marketing and customer service for music releases and live events• Released 7 full length albums • Earned production credit on 5 albums • Created and sold Customer Service Social Technology to increase fan engagement• Sang, produced and recorded with Merry Clayton (20 Feet from Stardom, Rolling Stones, Neil Young and Ray Charles)

Political Science 200 Introduction to the Study of Politics --Political Science Introduction to the study of politics in general, not simply American politics. Explores the many faces of politics all over the world, examining its relationship to morality, culture, economics, justice and international affairs both theoretically and practically. Political Science 340 Political Philosophy --Political ScienceMajor thinkers in the Western tradition of political philosophy from Plato to the present; the principal concepts and theories. Political Science 361 Model United Nations --Political ScienceA practical decision-making course where students participate in the national MUN conference in New York and others in Boston, Chicago and California. Current politics in UN and delegate preparation with emphasis on the art of negotiation, bargaining and diplomacy. * Also served as MUN President for 2 years. Public Speaking Skills. Political Science 446 Corruption, Ethics and Public Policy --Political ScienceEthical problems that face persons in public service. Political Science 446 Independent Study --Political ScienceResearch was conducted on different subjects with different professors, including the Supreme Court, voting in California, In addition, to doing all data collection and analysis for Federal reaccreditation for the Political Science Department.

California State University, FullertonResearch subjects and input data using a CATI data system for the Social Science Research Center.Collected survey data from alumni and analyzed the findings to assist in accreditation of graduate programs.Approached the public to interview and survey students and businesses for Job Fairs.Create Clubs and Organizations rules and regulations Manual.