Jeremy E. Email & Phone Number

Sydney, New South Wales, Australia

Sydney

Sydney, New South Wales, Australia

• High volume data entry and data verification of hotel reservations.• Working as part of a team responsible for all online bookings made for any ofthe 20+ Meriton Suites locations nationally.• Meeting and exceeding daily targets of reservations processed.• Conducting multiple daily searches and checks to sort and prioritise reservationsby urgency – date of stay and date the booking was received.• Working using an ultrawide monitor with several windows – equivalent tomultiple screens.• Triaging and forwarding emails from customers and business partners to theappropriate departments.• Working a rotating roster with shifts starting as early as 07:00AM and finishingas late as 11:00 PM – sometimes working seven days consecutively.• Working as part of a team responsible for the Meriton Suites Eminence loyaltyprogram, enrolling new customers, printing loyalty cards and adding to and maintaining an excel database of all Eminence members.

Matraville

• Hired in a temporary capacity to clear a backlog of international parcels withmissing customer/delivery information due to an IT failure.• This consisted of contacting affected customers via phone and email to obtainthis information. When customers could not be contacted or could not providethe necessary information, cases were escalated by liaising with the relevantFedEx international branch.• Achieved proficiency with multiple instances of FedEx proprietary software andprovided effective customer service throughout.

Green Square

• Worked as part of a team to enter visually complex data processed throughoptical character recognition software. The data was entered with high levels ofspeed and accuracy and completion was reached several days ahead ofschedule.schedule.

Lidcombe, New South Wales, Australia

• Successfully entered incongruous client data of an acquired company intoRentokil Initial's in-house database programs.• Liaised with multiple departments at both the parent company and the acquiredcompany to address and solve data entry problems and ensure project success.• Trained new temporary workers as staff turnover occurred throughout thecourse of the project.• Participated in daily reconciliation of entered data against original records toensure zero errors were made.• Maintained database integrity by updating client and employee records.• Printed and entered data from MYOB invoices.• Daily route planning for extermination technicians – using proprietary planningsoftware to create optimal driving paths based on proximity, availability andpriority of customers. Liaised with Rentokil branches across Australia throughemail and Instant Messaging to ensure daily plan suitability and compliance.

Bachelor Of Arts - Ba, Digital Culture - Modern History

Partial Completion of Bachelor of Arts Degree at the University of Sydney

Higher School Certificate