Currently the Supervisor striding to push our technicians performance to the next level, providing career advice and clear feedback while also coming up with on the spot solutions for live issues. At DRB I am also the hiring manager for our ever changing call center. I'm always interested in new experiences and learning new skills. Recently learned Responsive Web Design (HTML/CSS) and gotten comfortable enough to come up with my own solutions in JavaScript. My current objective is to find an opportunity to push my knowledge of HTML, CSS and JS to an expert level.
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Jr Salesforce DeveloperDrbAkron, Oh, Us -
Jr Salesforce DeveloperDrb Feb 2023 - PresentAkron, Ohio, Us -
Regional Team SupervisorDrb Oct 2021 - Feb 2023Akron, Ohio, UsI manage a team of 8 to 14 technicians and 1 team lead. My duties include delegating task, primary hiring manager, handling customer escalations, career advice and consoling, weekend scheduling, setting expectations and delivering disciplinary action.
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Coaching Team LeadDrb Jun 2019 - Sep 2021Akron, Ohio, UsCurrently i manage 3 other Technical Coaches. We provide direct assistance to technicians on the floor. This includes guiding technicians on live calls to understand and resolve issues for our customers. We also provide coaching feedback by assigning S.M.A.R.T goals that provide measurable performance increases.
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TrainerDrb Jun 2017 - May 2019Akron, Ohio, UsTrained technicians from the beginning to employment all the way to our highest level technicians. Met with our customers on site for training all around the US and also paid in-house training.
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Technical Support SpecialistDrb Jun 2013 - May 2017Akron, Ohio, UsTook live calls with customers solving long ongoing issues and implemented our most difficult configurations. Worked on several teams, including those that required great customer service skills due to working with problematic customers.
Jeremy Grayson Education Details
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Stark State College
Frequently Asked Questions about Jeremy Grayson
What company does Jeremy Grayson work for?
Jeremy Grayson works for Drb
What is Jeremy Grayson's role at the current company?
Jeremy Grayson's current role is Jr Salesforce Developer.
What schools did Jeremy Grayson attend?
Jeremy Grayson attended Stark State College.
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