I am a seasoned systems and infrastructure engineer with a 10-year track record in IT operations, project management, and regulatory compliance in the retail and technology sectors. Recognized for delivering excellent service, as well as for developing and leading IT teams, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include systems monitoring, troubleshooting, budget management, performance optimization, network administration, and inventory management. Additional areas of expertise include effective communication skills, as well as technical acumen, systems analysis, and resource management to support efficiency and maximum returns. Most recently, I was a Systems and Infrastructure Engineer with Sandbox VR. Under my leadership, I directed daily system installations, configurations, and troubleshooting in both corporate and retail settings. I also coordinated equipment procurement, installations, and build-outs at new store openings. In addition, I liaised with cross-functional IT and engineering teams to ensure the company’s technological support structure is driving the business forward with minimal delays. Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at 609-634-6279
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Support Analyst IiUs LbmPhiladelphia, Pa, Us -
Systems And Infrastructure Engineer, ManagerSandbox Vr May 2022 - Nov 2023Pleasanton, California, United States• Guided a small team in day-to-day IT operations, including Windows, hardware, and networking configurations, in both corporate and retail settings. • Liaised with cross-functional engineering and technology teams to seamlessly integrate software and hardware into Sandbox VR’s business processes to enhance productivity and customer satisfaction. • Fostered strategic, long-term partnerships with vendors to optimize procurement processes and ensure on-time delivery of quality products… Show more • Guided a small team in day-to-day IT operations, including Windows, hardware, and networking configurations, in both corporate and retail settings. • Liaised with cross-functional engineering and technology teams to seamlessly integrate software and hardware into Sandbox VR’s business processes to enhance productivity and customer satisfaction. • Fostered strategic, long-term partnerships with vendors to optimize procurement processes and ensure on-time delivery of quality products and services. • Coordinated new store launch operations, including equipment procurement, installations, and build-outs. • Established high-performance IT infrastructure by effectively installing network rollout and configuration, firewall devices, network switches, wireless access points, and data drops.• Confirmed all software, hardware, and network upgrades, configurations, and installations were compliant with industry regulations and security standards, and prepared disaster recovery plans as necessary. Show less -
Technology ManagerHoneygrow Oct 2017 - May 2022Philadelphia, Pennsylvania• Directed execution of procurement, installation, and build-out processes of POS systems, hardware, and other store technology at new store location openings. • Administered technical support in POS systems to team members, resolving issues such as software bugs, network errors, and application crashes on newly established Zendesk ticketing system. • Oversaw technology inventory and purchasing, as well as generated standard operating procedures (SOPs) and user guides for new employee… Show more • Directed execution of procurement, installation, and build-out processes of POS systems, hardware, and other store technology at new store location openings. • Administered technical support in POS systems to team members, resolving issues such as software bugs, network errors, and application crashes on newly established Zendesk ticketing system. • Oversaw technology inventory and purchasing, as well as generated standard operating procedures (SOPs) and user guides for new employee onboarding and network rollouts and configurations. • Supervised and trained a team of IT and help desk professionals to drive efficiency and growth. • Spearheaded development and execution of the IT budget, including capital and operational expenses, as well as optimized resource allocation to meet business needs. Show less -
Pos TechCherry Hill Photo Oct 2015 - Oct 2017Marlton, Nj• Demonstrated expertise in all aspects of POS systems to facilitate long-term issue resolution and seamless sales operations at remote photo set locations. • Addressed, diagnosed, and repaired POS equipment failures, including routers, air cards, and cell phones, via phone, e-mail, or ticketing system. • Collaborated with store employees to implement and track troubleshooting procedures and solutions. • Monitored inventory levels of POS systems before and after deployment, as well… Show more • Demonstrated expertise in all aspects of POS systems to facilitate long-term issue resolution and seamless sales operations at remote photo set locations. • Addressed, diagnosed, and repaired POS equipment failures, including routers, air cards, and cell phones, via phone, e-mail, or ticketing system. • Collaborated with store employees to implement and track troubleshooting procedures and solutions. • Monitored inventory levels of POS systems before and after deployment, as well as maintained documentation of POS systems in use, complaints, and resolved tickets. • Coached end-users in basic training of POS system functionalities and best practices. Show less -
It Specialist / Social Media InternTechstarters Mar 2015 - Jul 2015Cherry Hill, Nj• Delivered on-site and remote helpdesk support a large variety of software, hardware, or network issues, including IT, firewalls, Microsoft Office 365, and website design. • Implemented a software ticketing system and remote access management to streamline and optimize helpdesk support operations.• Built and maintained a company blog, as well as launched social media marketing campaigns on Facebook, Instagram, and other platforms, and prepared and sent monthly company newsletters to… Show more • Delivered on-site and remote helpdesk support a large variety of software, hardware, or network issues, including IT, firewalls, Microsoft Office 365, and website design. • Implemented a software ticketing system and remote access management to streamline and optimize helpdesk support operations.• Built and maintained a company blog, as well as launched social media marketing campaigns on Facebook, Instagram, and other platforms, and prepared and sent monthly company newsletters to clients. Show less -
Data Entry SpecialistHill Archive Mar 2014 - Mar 2015West Berlin, Nj● Performed data entry using software including Microsoft Excel and Citrix based applications for clients● Implemented software to increase productivity of file processing and management● Assisted in the training of new employees and provided technical support for data entrysoftware and hardware
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It Help Desk Technician And Administrative AssistantSpechler Optical Jun 2012 - Mar 2014Cherry Hill, Nj● Provided technical support for hardware, software, networking and email issues ● Created office network including the setup of modem, router and physical network cabling● Performed routine clerical duties including answering phones, filing and general office work
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Web Designer, Merchandiser And Social Media SpecialistMy Happy Readers Jun 2010 - Aug 2010Cherry Hill, Nj● Determined appropriate method to establish an ecommerce business for an optical retailer● Designed and updated company website and online store● Provided customer support for purchasing system and order management● Fulfilled orders, maintained inventory and assisted in the selection of merchandise to be sold● Created social media presence using Facebook and Twitter
Jeremy Link Education Details
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Philosophy And Religious Studies -
Cinnaminson High School
Frequently Asked Questions about Jeremy Link
What company does Jeremy Link work for?
Jeremy Link works for Us Lbm
What is Jeremy Link's role at the current company?
Jeremy Link's current role is Support Analyst II.
What schools did Jeremy Link attend?
Jeremy Link attended Rowan University, Cinnaminson High School.
Who are Jeremy Link's colleagues?
Jeremy Link's colleagues are Todd Sherry, Linda Backer, James Tinder, Bobby Greeno, Mark Universal, Seth Arrazola, Joshua Meiste.
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Jeremy Link
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