Jeremy Lowry Email and Phone Number

PM for Global Services Security (GSS)

Product Manager working on Chronicle Detections and AnalyticsPreviously Product Manager for Managed Detection & Response Service (MDR)

Product Manager for Managed Defense Service - Managed Detection & Response (MDR)

Product Manager for Managed Defense Service - Managed Detection & Response (MDR)

Product Manager for Managed Defense Service - Managed Detection & Response (MDR)

Drove product life-cycle which included shipping revenue generating product integrations. Process included research, business agreement management and pricing negotiation, as well as product design and implementation processes.Lead Product Partner Integrations to implement and manage agile methodologies that supportcross-functional teams in service delivery.Reduced client on-boarding time through driving product strategy and business process simplification.Conduct ongoing competitive analysis by researching and analyzing market trends, as well as discovering emerging technologies and collecting internal stakeholder and customer feedback.Formulate, implement and iterate service delivery, customer support, project management processes and workflows.Train sales, marketing, and customer success team of 30 on product pitch, demos, and best practices.Experience in Natural Language Processing and creating data analytic products to understand the output.Extensive understanding of the Healthcare industry as it relates to online reputation management.Manage online and social reputation management, social listening, and social media publishing products as they relate to healthcare, property management, retail, and service industries.

Actively manage client relationships to provide recommendations on how to effectively use the products, reduce churn, and grow existing revenue. Create client communication materials, such as manuals, best practices documents, webinars, and monthly release notes. Work closely with the engineering and product teams on new features.Own all aspects of client relationships after implementation and onboarding, which includes goal setting and offering recommendations to clients, client training, customer support, and renewals. Upsell and cross-sell new features and products to current clients. Work with the development team to ensure new features meet client expectations and are delivered in a timely manner.Manage a portfolio of enterprise accounts (which includes large health systems and hospitals), helping to ensure customer success with emphasis on client goal setting and guidance on best practices.Supervise and manage a team of 3 Customer Success Associates including hiring, providing direct support to the CSAs, and helping them achieve their goals.

Technology Implementation and Business Operations Manager of Race DC Timing. Race DC Timing is an event technology service and production company that is responsible for the delivery of computerized results/rankings, RFID Tracking, online/onsite registration, social media integration, and course management for running and endurance events (Marathons, Triathlons, 5Ks, and Obstacle/Mud events). It has been a profitable business for all 6 years of existence even during an increasingly competitive market place. I supervise and manage a team that has grown from 2 employees in 2010 to 15 in 2016.Currently managing the transition of Race DC Timing to RaceWire including the integration of new owners, management, technology, and processes to insure continued growth and profit.Successfully manage and train multiple teams/employees to provide the best customer service and experience in the endurance event industry across all 50 states while delivering cutting edge software and technology to all our partners.Develop, Manage, and Deploy software and hardware products to our clients that enable their events to stand out as the top performers and the most technologically advanced in the industry.

Race DC Timing is an event technology service and production company that is responsible for the delivery of computerized results/rankings, RFID Tracking, online/onsite registration, social media integration, and course management for running and endurance events (Marathons, Triathlons, 5Ks, and Obstacle/Mud events). It has been a profitable business for all 6 years of existence even during an increasingly competitive market place. • Entrepreneur and leader who grew business from start-up to over $400,000 in sales revenue through effective business and customer management, product implementation and delivery, and the ability to train, mentor, and deploy educated work staff on over 100 projects and events each year.• Led, coordinated, and supported the implementation of software (SaaS) and other technology products to over 100 events and customers each year with a customer retention rate of 99% each year.• Successfully hired, trained, and mentored over 15 employees on a variety of complex technology and product services that were deployed to large corporations, non-profits, government/military, small businesses, associations, and events.Provide technology event services to medium and large clients across the USA including:- Bank of America- Octagon- Susan G. Komen- Spartan Race- Event360- LifeTime Fitness/Chronotrack- Pancreatic Cancer Action Network- United States Army- The FDA- John Hancock Financial- Cooking LightSuccessfully manage and train multiple teams/employees to provide the best customer service and experience in the endurance event industry across all 50 states while delivering cutting edge software and technology to all our partners.Develop, Manage, and Deploy software and hardware products to our clients that enable their events to stand out as the top performers and the most technologically advanced in the industry.Successfully managed and completed the sale of Race DC Timing to RaceWire in Fall 2016.

TruAcuity helps clients increase the contribution to their bottom lines by identifying undiscovered profits and lost money. Our approach goes far beyond simple post-audit recovery to combine historical data, analytics, strategic sourcing and monitoring. Our end-to-end approach identifies and recovers cash, pinpoints savings opportunities, establishes process improvements and cleanses vendor master lists and contract data.

Contract Compliance Audit and Financial Audit services.• Responsible for assisting project managers on auditing services, establishing and maintaining client/vendor relationships, contract analysis, and determining cost savings projects for utility accounts.• Prepared and reconciled audit documentation for vendors including: various allowances in contracts as they relate to contractors salaries, benefits, and hours worked per work period.