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Dedicated to Premier Brokerage, Support & Consulting Services for business environments while utilizing enterprise-grade tools, processes, and resources as strategic methodologies for improving operations and most importantly Profitability your Business.Solutions Include:- Technology Brokering Services- virtual CIO/CTO Consulting & Placement- Managed/Outsourced IT Helpdesk Services- Backup/Disaster Recovery Services- Technology-as-a-Service (TaaS)- Comprehensive Cloud Solutions- Print Management Services- Business Continuity/Strategy- Project Management/Consulting- Budget Review/Auditing/Creation- Contract Management/Maintenance- Hardware/Software Procurement- Vendor Analysis/Management- Short/Long Term IT Talent Fulfillment - Partner Level VAR for Tier 1 TechnologiesMore Efficient. More Productive. More Profitable.

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Responsible for the overall planning, organizing, management, and IT budgets of the data center operations as well as management of the company's internal IT infrastructure. Directed all IT operations to meet employee workplace technology and business information requirements as well as the support and maintenance of existing applications, development of new technical solutions & continued evolution of Managed Services offerings.

Worked closely on a daily basis with client decision makers to oversee on-boarding and upgrade projects, strategic planning, process improvement, and overall account management. Handled complicated challenges of all sizes and assisted making the most of their technology. Being well organized, efficient, and comfortable presenting and overseeing technical projects.

Oversaw, facilitated, and administered service support processes/offerings for assigned accounts including incident, problem, configuration and request management.Understood clients business strategy and communicated how current data insights/tactics can be analyzed to develop and implement successful initiatives.

Coordinated phone/on-site support to end users in the areas of PC/Laptop, printer, connectivity, mobile and client software troubleshooting & resolution.Utilized internal technical resources & outside vendors, entered and monitored tickets and work orders in Connectwise and conducted periodic customer satisfaction follow-up.