Jeremy Mckellar Email & Phone Number

United States

Redmond, Washington, Us

As a Modern Work Architect, I engage with strategic enterprise State and Local Government customers to ensure successful Microsoft 365 deployments, tailoring solutions to meet their unique needs and maximize ROI. I provide high-level consultative guidance, driving product adoption and resolving complex challenges. By developing deep relationships, I ensure customers realize the full value of their Microsoft 365 investment. My role combines technical deployment expertise and project governance to guide customers through migrations, upgrades, and solutioning for digital transformation through AI and cloud technologies.

Redmond, Washington, Us

As a FastTrack Engineer, I served as a trusted advisor for core Microsoft 365 deployments, guiding customers through the implementation of technologies like Windows 10/11, Entra ID, Security and Compliance, Exchange, OneDrive, and Teams. I collaborated with IT, security, and business leaders to overcome technical challenges and drive adoption. Additionally, I worked with engineering teams to enhance product quality and process efficiency, ensuring customers maximized the value of their Microsoft 365 investments. In this role, I also served as a Fasttrack Engineer lead and developed and led training initiatives to maintain technical readiness for my team, while acting as a trusted advisor for IT and business leaders. My expertise helped customers overcome technical challenges, adopt Microsoft solutions, and realize their full business value.

Redmond, Washington, Us

As a Migration Velocity Manager Lead for the Americas region, I played a key role in enabling enterprise customers to adopt Microsoft 365 cloud services. I led large-scale migration efforts, collaborating with global leadership to improve processes and manage escalations. In addition to overseeing end-to-end data migration, I provided training and mentorship for new and existing engineers, ensuring successful deployments and seamless customer experiences throughout the migration journey.Lead the learning and training of 15+ new hires and existing Migration Engineers on the end-to-end migration process.

Redmond, Washington, Us

As an Office 365 Support Engineer, I guided SMB customers through the onboarding process for Office 365 services such as Exchange Online, SharePoint Online, and Office 365 ProPlus. I provided personalized support, ensuring smooth transitions to cloud services and helping businesses integrate their environments with Office 365. By delivering remote assistance and technical expertise, I drove customer satisfaction and optimized onboarding processes, helping organizations fully adopt and benefit from Microsoft’s cloud offerings.

Chapel Hill, Nc, Us

In this role, I supported the migration of over 13,000 faculty and staff from on-premises Exchange 2010 to Exchange Online, ensuring a seamless transition. I played a key role in increasing user engagement through training and best practices for Office 365, driving adoption of cloud services. I collaborated closely with IT leadership, providing strategic insights to streamline migration, reduce downtime, and ensure compatibility across multiple platforms.

Redmond, Washington, Us

As a Product Advisor, I delivered exceptional customer service and technical support, driving over $110,000 in sales. My expertise in Microsoft products resulted in a top-tier customer experience with a 98% satisfaction rate. I successfully increased Office Attach rates through tailored product recommendations, contributing to significant revenue growth while building strong, lasting customer relationships.

Chapel Hill, Nc, Us

▪Provide on-site IT support, education and the technology infrastructure for the UNC residential communities.▪Provide troubleshooting and repair of complex computer software problems.▪Configure and unify network for diverse campus client base.▪Deliver excellent customer service and strong problem resolution techniques. If I cannot solve the problem, I consult with experts and seek resources before routing issues to the appropriate departmental individual.

Bachelor Of Science, Information Science

Coding Bootcamp, Web Development