Jeremy Mitchell Vcp's Location
Brantford, Ontario, Canada, Canada
Jeremy Mitchell Vcp's Contact Details
Jeremy Mitchell Vcp work email
- Valid
- Valid
Jeremy Mitchell Vcp personal email
n/a
About Jeremy Mitchell Vcp
Jeremy Mitchell Vcp is a Cloud Engineer.
Jeremy Mitchell Vcp's Current Company Details
Cloud Engineer
Jeremy Mitchell Vcp Work Experience Details
-
Sr. Infrastructure EngineerCibc Sep 2018 - Sep 2021Toronto, Ontario, Canada -
Delivery ArchitectDxc Technology Aug 2016 - Sep 2018Toronto -
Senior Infrastructure EngineerCibc Jun 2013 - Aug 2016Toronto, OntarioEngineer VMware Virtual Environment including rollout of Major Platform releases globally, Addition of vRealize Suite, ARM and AppHA. Select, Test and Certify x86 hardware for Banking applications. Assit with the testing and troubleshooting of Windows Server 2003, 2008, 2008 R2 and 2012 R2.
-
Technical Account ManagerVmware Jan 2012 - Jan 2013Burlington,OntarioPrimary point of contact for global clients. Managed three global accounts across financial and computer hardware industries, providing technical consultation to assist business decisions. Client ambassador and resource, driving consistency in execution of service requests and issues. Influenced corporate resources to achieve high level of client satisfaction.• Partnered and consulted with clients to understand business goals—enhanced decisions on utilizing investments.• Key contact, coordinating internal training meetings to improve service delivery for clients’ business goals.• Created and generated data to present ongoing reports on technical support activity progress. -
Support Account ManagerVmware Oct 2010 - Dec 2011Burlington, OntarioPromoted to role as first support account manager. Managed escalations and third-party vendor accounts as member of escalation team. Coordinated onsite support-related activity.• Identified trends, streamlined escalations, and coordinated third-party relationships to improve support service and ensured consistent compliance with policies and standards in response to support requests. • Devised, implemented, and maintained support plan. Improved workflow, turnaround, and service levels. • Designed Mission Critical Support offering. Increased support requirement for large New York based global financial.
-
Technical Support EngineerVmware Jan 2006 - Oct 2010Burlington, OntarioEstablished and maintained relationship with assigned accounts, including weekly submission of reports and organized conference calls to discuss open issues.Upgraded knowledge continuously and stayed current on product, patches, and known issues (VMware, Linux, Windows) Primary escalation point for Technical Support Engineers (TSE). Established and maintained constant communication with engineering to maintain service levels. • Introduced and conducted technical one-on-one with (TSEs), ensuring effective monitoring and resolution of cases. Resulted in updates, quicker resolution, and increased CSAT and attention to escalations. • Coached and mentored TSEs during product troubleshooting, resulting in compliance with best practices, faster resolution, proactive escalation, and increased CSAT and time to resolution.• Delivered onsite post-issue analysis on complex issues for large clients, streamlining and improving onsite process for Red Escalation Button and onsite support
-
Etoc Support RepresentativeCgi 2004 - 2005MisissaugaMonitor and be primary contact person to quickly respond to and diagnose issues in data center, engaging specific resources to investigate when required.• Monitored data center servers and acted as a first responder to any warnings.• Diagnosed and contacted appropriate teams to take corrective actions as required -
Microsoft Enterprise Platform Support - Performance TeamVmc 2003 - 2004Mississauga, OntarioContracted to Microsoft, Provided Technical Guidance to Microsoft's Pro and Premier customers
Jeremy Mitchell Vcp Skills
Virtualization
Cloud Computing
Vmware
Data Center
Technical Support
Vmware Esx
Networking
Troubleshooting
Linux
San
Vendor Management
Vmware Infrastructure
Disaster Recovery
Operating Systems
Vdi
Vsphere
High Availability
Windows Server
Storage Area Networks
Customer Escalation Management
Infrastructure
Vmware Vsphere
Enterprise Storage
Enterprise Architecture
Cluster
Windows
Crm
Storage Virtualization
Server Architecture
Nas
Saas
Red Hat Linux
Performance Tuning
Support Management
Account Management
Management
Service Delivery
Iscsi
Solaris
Storage Area Network
Shell Scripting
Perl Script
Netapp
People Oriented
Plc Programming
Jeremy Mitchell Vcp Education Details
-
Rcc College Of TechnologyComputer Network Engineering Technologist -
Biology, General
Frequently Asked Questions about Jeremy Mitchell Vcp
What is Jeremy Mitchell Vcp's role at the current company?
Jeremy Mitchell Vcp's current role is Cloud Engineer.
What is Jeremy Mitchell Vcp's email address?
Jeremy Mitchell Vcp's email address is jm****@****are.com
What schools did Jeremy Mitchell Vcp attend?
Jeremy Mitchell Vcp attended Rcc College Of Technology, University Of Waterloo.
What are some of Jeremy Mitchell Vcp's interests?
Jeremy Mitchell Vcp has interest in New Technologies, Classic Cars, Sports (Playing And Watching).
What skills is Jeremy Mitchell Vcp known for?
Jeremy Mitchell Vcp has skills like Virtualization, Cloud Computing, Vmware, Data Center, Technical Support, Vmware Esx, Networking, Troubleshooting, Linux, San, Vendor Management, Vmware Infrastructure.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial