Compagnie aérienne québécoise basée à Montréal. Elle exploite des vols internationaux, réguliers et nolisés depuis le Québec et tout le Canada. La compagnie appartient au groupe Transat A.T. inc. spécialisé dans l'organisation de voyages de vacances.Mon travail consiste a mettre à jour le matériel et les logiciels liés aux serveurs Web. Implanter des logiciels de contrôle de trafic et de sécurité de réseaux et optimiser le rendement des serveurs.La priorité reste la prise d’appel de nos différents collaborateurs interne et externe pour leurs fournir le meilleur support technique possible.

Intact Assurance est une société membre d’Intact Corporation financière (TSX : IFC), le plus important fournisseur d’assurance de dommages au Canada et un chef de file de l’assurance spécialisée en Amérique du Nord.Intact distribue ses produits d’assurance sous la marque Intact Assurance grâce à un vaste réseau de courtiers, notamment sa filiale en propriété exclusive, BrokerLink, et directement aux consommateurs par belairdirect. Intact offre également des solutions d’assurance pour les groupes d’affinité sous la marque Johnson.En tant que technicien support informatique chez Intact, mes différentes taches sont :- Configuration des ordinateurs et autres équipements informatiques et s'assurer de leur compatibilité.- Installation et configuration des logiciels et programmes informatiques.- Répondre aux questions des usagers en leurs fournissant de l’assistance avec les différents matériels informatiques.

The main objective is to ensure the availability of computer equipment: - Provide telephone support; - Directing emails and ensuring the pre-processing of requests; - Manage material requests and ensure the coordination of its requests. This includes, among other things, monitoring the resolution of requests, participating in meetings, writing reports, producing weekly indicators.

Allianz Worldwide Partners is the global B2B2C leader for the insurance assistance, travel insurance, international health and automobile insurance. United under the same brand : Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care, they combine their strength and expertise to push the boundaries and create tomorrow's solutions and to deliver the best experience for customers.The basis of an account manager at Allianz is to respond to the different requests of strategic partners (travel agencies and insurance companies, banks ...) on the products and groups marketed and this via the various tools (phone, email, chat).Other key responsibilities are:- Greeting the beneficiaries and identify the demand- Analyze the situation and propose solutions in accordance with their contract- Set up and coordinate the necessary actions, relying on a network of service providers and identified partners- Ensure the smooth running of the services and the quality of the service- Write the instructions necessary to finalize the files in progress- Ensure the good keeping of computer files in accordance with the procedures in force- Contribute actively to achieving the customer satisfaction and productivity goals of the service

Being a group coordinator at Air Canada means being professional in planning and executing events for a certain group of people.Events can be for large groups (from 8 people), in a professional or quiet setting.Specific responsibilities as a group coordinator vary and may include staffing a specific event, defining an event budget and tracking, hiring suppliers, and hosting guests.The main task still remains to coordinate and control all activities related to the making of group bookings and the completion of daily tasks.- Application of all procedures regarding group bookings and related activities- Ensure that evolving needs are communicated to relevant departments- Communicate changes to customers: warn them of any changes to their bookings- Manage all pre-registration group files and integrated it into our reservation system- Prepare and send group agreements / contracts to travel agencies- Prepare and submit the required reports to management and suppliers- Promote Air Canada Vacations services to travel agencies- Maintain current and accurate knowledge of group products, booking procedures and policies

Aimia Inc. is a Montreal-based data-driven marketing and loyalty analysis company that joins forces with many other companies to help generate, collect and analyze customer data to create ideas practice. It is a company that manages various loyalty programs, including Aeroplan in Canada, Nectar (Italy and the United Kingdom) and offers loyalty, development and program management services to platform-supported customers -forms of products and technologies such as Aimia Loyalty Platform and Smart Button, as well as their analyzes and business ideasMy various tasks in the company are : - Answering incoming travel calls and making travel bookings and also answering travel-related merchandise redemption inquiries - Processing travel bookings with a combination of cash and points - Market current travel products, promotions and sales to customers - Attending travel supplier training sessions as required

Europcar is the leader in car rental services in Europe. Present in 140 countries, the company provides customers with access to the world's largest vehicle rental network through its own operations, franchisees and partnerships. With 6, 500 employees committed to delivering customer satisfaction and an average fleet of 190, 000 vehicles, Europcar is conscious of its corporate citizenship responsabilities. I used to work for the ECI IRDC branch of Europcar, the main part of my job is to assist the customer service for the Europcar Franchise countries and also for the North-American market.My different task with the ECI Q2C (Europcar International Quality to Customer) department were :- Customer assistance via the social media Facebook and Twitter- Development of the online customer chat service on the Europcar website- Management of e-mail box front-sales and after-sales service customer rental - Creation of car rental reservations (with the internal software Greenway, Genius)- Creation of files concerning the customer's car rental.- Implementation of stop-sell with an internal software (stop and resumption of the sales temporary)

Belambra, leader of vacations journey and holiday camps with the "all inclusive" service in France, for a tourism of quality open to all the families. · They have 58 clubs in the most beautiful places of France and around 500 000 customers a year, among whom 130 000 children. Belambra clubs guarantee stays all inclusive, unprecedented in France. · Belambra have the capacity of constant innovation, make of it a key player in the tourism sector, unique in terms of accommodation(hosting), restoration, animations and reception.My main job was to work and assist different French tour operators :- Emission of calls : - Relaunching of option to create full reservations (with ATOP Browser software)- Reception of calls: - Creation of reservations ( internal software)- Advise and inform the customers (by telephone, face to face)- Animation and sale on Belambra stands during some tourism show