Jeremy Risner Email & Phone Number

Windsor, Connecticut, Us

• Helped customers build and upscale their RPA Centers of Excellence to ensure successful and scalable robotic implementations• Served as a strategic advisor to customers aiming to build an efficient, effective, and scalable RPA Center of Excellence• Guide organizations through the establishment of governance and controls over the automation of business processes • Drove customer outcomes with the Blue Prism on-premises and SaaS Digital Workforces• Be sufficiently knowledgeable of the product roadmap and forthcoming product enhancements to engage with clients• Created Success Playbooks, onboarding frameworks, and mentor frameworks for a new and growing Customer Success team• Track all milestones related to Customer Success activities and report on the overall progress of each priority customer's RPA program.• Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment.

Stamford, Ct, Us

• Maintain 94% client engagement by cultivating relationships and serving as trusted advisor to C-level IT Leaders and their teams, uncovering business objectives, and building out success plans• Drive value delivery through orchestration of internal resources and engagement oversight leading to 84% individual and 91% contract value retention in a $4.3 million portfolio • Prioritize strategic accounts using CRM tools and partner with account teams to mitigate risk and identify opportunities for account growth• Build executive client success stories to support and deliver quarterly ROI impact assessments to aid in justification of account growth and renewals• Host, moderate, and drive attendance of domain specific interest groups to provide networking opportunities for my clients• Lead sessions with my Service Delivery peers and sales teams to collaborate on streamlining activities that support continuous improvement programs

Stamford, Ct, Us

• Partnered with Federal Government & C-level IT Executive and teams to uncover business objectives and provide resources, driving business value leading to 92% retention in $2M portfolio of accounts• Managed and supported client onboarding process and drove adoption through nurturing of long-term relationships leading to 89% active engagement• Increased client’s IT maturity by facilitating assessment workshops to define and tailor IT maturity roadmap

Framingham, Ma, Us

• Maintain a quarterly factored pipeline of $1.3M by identifying net new opportunities in my market• Collaborate with Interior Designers to provide solutions that meet client functional, aesthetic and budgetary requirements• Lead the project strategy process. Involve stakeholders in the development of a winning sales plan to capture targeted accounts and/or opportunities• Work in a team selling environment to collaboratively develop account plans for existing accounts that maximize penetration and retention• Work with other Staples lines of business to provide cross-selling opportunities

Cleveland, Ohio, Us

Developed and implemented an I-9 purge policy, allowing every office to purge an average of 20,000 I-9’s, potentially saving the office millions if a government audit was conducted and was not favorable • Created and implemented an onboarding training process to include I-9 compliance, HR compliance, E-Verify training, Affordable Care Act (ACA) and how to efficiently use the company’s applicant tracking system for recruiting and job placement• Served as the applicant tracking system (Ultra-Staff) system matter expert managing over 100 users.• Provided on-site training for operation managers and recruiters, including job responsibilities, standard operating procedures and onboarding training • Worked directly with the Director of Human Resources and corporate lawyers developing HR policies and regulations, then ensure corporate initiatives were carried out by all satellite offices• Acted as an E-Verify administrator, ensuring E-Verify compliance. While acting in this position, the company never had an open case longer than three business days

Cleveland, Ohio, Us

• Administered drug test to candidates, ran background checks through the department of homeland security to ensure candidates are qualified for the appropriate positions, ran E-Verify to ensure candidates are eligible to work within the United States• Source candidates by searching internal and external sources for qualified personnel including Monster, Career builder, Zip recruiter and various other sites, Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to the position requirements• Organized recruiting functions and attended Job fairs to recruit new candidates• Held PowerPoint’s with clients to ensure we are meeting staffing needs and review metrics for upcoming months• Managed and organized recruiting budget for social media, Job fairs, and Minutemen functions to increase the Minutemen image and drive recruiting numbers• Staffing for Light Industrial, Construction, and Heavy Industrial Cleaning, Recruiting average of 32 candidates a week • Only recruiter at Cincinnati branch, handled all applications, recruiting, and events• Developed a strong committed employee database

Washington, Dc, Us