Manage team of six international engineers to support global IT company.Create and implement new Jira based Helpdesk and solution system.Manage and implement policies for secure workspace in team effort with CISO and VP of IT operations.Create workflow for employee onboarding process in collaboration with Human Resources and Finance departments.

Directly engaged with customers as their trusted IT provider.

Senior system's engineer tasked with creating and managing client projects as well as daily items at clients. Skills range from Exchange implementations, data center migrations, VMWare infrastructure deployment, and Office 365 migrations to desktop level work. Regularly create Scopes of Work and Bill of Materials for projects to be executed by other engineering team members. Guide other team members with project execution tasks.

Phone consultant handling calls of technical manner for outsourced help desk

Daily helpdesk adminsitrator for client base.

Investigator for assets protection team. Responsible for store shortage and inventory, both from internal and external sources.

Direct IT support service for University of Michigan Science Library.Split appointment between Library IT Support Services and Science Library staff.Day to day support of 35+ staff members, 100+ computer resources across several campus buildings, and server management.