Jeremy Sears Email and Phone Number
Jeremy Sears work email
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Jeremy Sears personal email
Former Technical Account Manager for Amazon Prime Gaming. Delivering fast and accurate in-game content to players around the world. Ex AWS Cloud Engineer with knowledge of AWS fundamentals. I am passionate about everything technical and love diving deep to understand technical limitations and work across the organization to deliver high quality solutions to internal and external partners and customers.
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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AmazonSeattle, Wa, Us
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Technical Operations Program ManagerAmazon Oct 2024 - PresentSeattle, Wa, Us
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Program Manager IiAmazon Apr 2024 - Oct 2024Seattle, Wa, UsD2AS, Books and Kindle Content- Coordinated 10+ small to large active launches across diverse lines of business, andworldwide marketplaces.- Own biweekly launch reporting meeting to address launch blockers, concerns, and updates across worldwide teams.
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Technical Account Manager IiAmazon Games Oct 2022 - Apr 2024Seattle, Washington, UsScope: Deliver timely, accurate, and professional technical assistance to all stakeholders. Collect, ingest, and manage intake of assets and copy from 3rd party partners. Setup and configure in-game content offers for 3rd party games.Impact:- Address customer issues related to getting content in-game and decreased customer escalation rates by 65% per week.- Serve as Customer Service ticketing SME and technical SME for TAM team. Serve as main POC for technical questions and setup questions and concerns from engineering teams.- Work tightly with QA team to ensure highly accuracy launches which average less than 1 bug per content drop. -
Technical Account Manager, Prime GamingAmazon Games Sep 2021 - Sep 2022Seattle, Washington, Us
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Cloud Support EngineerAmazon Web Services (Aws) Jan 2021 - Sep 2021Seattle, Wa, UsScope: Apply advanced troubleshooting techniques to provide solutions for business and enterprise level customers utilizing AWS. Work directly with AWS engineers to reproduce and resolve customer issues. Drive customer communication during critical events.Impact:-Assist other Support Engineers in complex CloudFront case work through support operations andescalate service related questions or problems to correct internal teams.- Lead multiple new hire training programs as lead trainer resulting in onboarding up to 15 newengineers into Support Engineering roles.- Lead weekly new hire meeting to gather and address new team members' pain points and raiseconcern with management.- Went above and beyond to provide customers with insightful and useful information resulting in high customer feedback scores on correspondences. -
Cloud Support AssociateAmazon Web Services (Aws) Mar 2020 - Dec 2020Seattle, Wa, Us
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Software Developer, Storage TestIbm May 2019 - Jan 2020Armonk, New York, Ny, UsTrained individual in apprentice program about day-to-day responsibilities as well as properprocedures for updating system hardware and software.Controlled 200 capitalized hardware systems used for storage testing.Maintained online database of 2000+ hardware components (servers, switches, host busadapters, storage devices) and 7000+ connections (fiber channel, InfiniBand). -
Storage Lab Support CoopIbm Jan 2017 - May 2019Armonk, New York, Ny, UsReduced physical footprint of hardware within lab as well as opened hardware connectivity portssaving company $250k worth of hardware components.Assisted senior team members by handling tickets dealing with hardware and software setup forcritical IBM storage code releases.
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Membership ServicesCostco Wholesale Jun 2016 - Jan 2017Seattle, Wa, Us -
Sales AssociateBeaverton Pharmacy Inc Jun 2015 - Aug 2015
Jeremy Sears Skills
Jeremy Sears Education Details
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University Of ArizonaComputer Engineering
Frequently Asked Questions about Jeremy Sears
What company does Jeremy Sears work for?
Jeremy Sears works for Amazon
What is Jeremy Sears's role at the current company?
Jeremy Sears's current role is TechOps Program Manager, Amazon | CSM.
What is Jeremy Sears's email address?
Jeremy Sears's email address is js****@****zon.com
What schools did Jeremy Sears attend?
Jeremy Sears attended University Of Arizona.
What skills is Jeremy Sears known for?
Jeremy Sears has skills like Leadership, Amazon Web Services, C, Node.js, Mongodb, Microsoft Powerpoint, Teaching, Verilog, Cascading Style Sheets, Html, Programming, Microsoft Office.
Who are Jeremy Sears's colleagues?
Jeremy Sears's colleagues are Dodo Kaka, Samantha Brimhall, Isabela Furlan, Matt Owen, Rene' Gutierrez, Christine D., Rocheal Clarke Clarke.
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