Performance driven professional with a proven track record of success in achieving maximum results in a fast-paced environment. AREA OF EXPERTISEEnrollment Management, Student Retention, Leadership and Training, Customer Acquisitions, Strategy Development, Data Analysis, Process Improvement, Customer Experience, Staff Development, Change ManagementSUMMARY OF EXPERTISE• Experience: Over 12 years of experience in Higher Education, including 7 years as Director of Enrollment Services. • Revenue: Consistently exceeded revenue targets and goals; skilled at developing and monitoring key performance metrics to drive successful business outcomes. • Growth: Increased year over year revenue whilst decreasing operating costs and improving efficiencies. • Leader: Dynamic leader skilled at coaching, motivating and developing leaders.• Customer Focus: Relationship driven with a focus on improving customer experiences through evaluating and analyzing customer feedback, employee and customer interactions, and business processes and policies. • Development: Experience in creating successful business strategies to improve operational efficiency, new customer conversion rates, retention and new business referrals leading to increased revenue. • Operations: Experienced in talent acquisition, performance management, employee relations, and managing daily operations• Communication: Excellent verbal and written communication skills. Strong presenter in both small and large group settings. • Marketing: Skilled at identifying new business opportunities for programs, products, and services. • Collaboration: Regularly participate and contribute in stakeholder meetings that involve marketing, product development, operations, and regulatory policy makers