-Provided premium customer service by delivering professional, timely, and accurate communication. -Identified resolutions for consumer issues through problem solving, escalation, and collaborative processes, ensuring prompt issue resolution and consumer satisfaction. -Built and cultivated 1:1 relationships with users through Facebook, Instagram and Twitter while maintaining a pulse on the consumer in the social space. -Provided buyer insights and feedback to upper management and brand teams. -Worked cross-categories to monitor, analyze, and respond to a variety of consumers in the social space.

-Actively developed and maintained close relationships with community organizations with the goal of fulfilling clients needs in a more effective and personable manner. -Managed a client list of over 500 potential season ticket and suite holders. -Implemented a strategic marketing plan and introduced additional services resulting in the expansion of sales on existing accounts.

-Assisted with all accounts receivable and accounts payable documentation.-Collected and processed data for financial statements. -Prepared year to date sales reports and audited all invoices to be paid. -Responsible for business related correspondence, work orders, specifications, monthly backlogs, purchase orders and interaction with customers.

Interfaced with brand teams to set and execute strategy in all major US markets while simultaneously managing the on-site retail experience, using brand ambassadors for assistance as needed. -Further ensured all products were displayed in line with Nike merchandising standards while managing all product requests and maintained appropriate inventory. -Effectively navigated agency-Nike relations by honing in on both companies tasks, priorities, objectives and systems of communication-Became the team expert on all Nike point of sale and inventory systems.

-Created weekly video and PowerPoint recaps documenting events and experiences through various media: photography, videography, and social networks.-Utilized NIKEiD Facebook page to inform general public of tour events. -Executed all aspects of NIKEiD Hoops Live programming at various high schools while building rapport and developing relationships with the high school athletes, coaches, and student body.-Worked with school organizations to create unrivaled energy for basketball games and team captains on school specific elements to further connect the Nike brand to the athlete.

-Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales. -Built the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting. -Assisted Leads, Senior Associates, and Managers with all necessary tasks.