Leading the local government IT department, I've consistently focused on efficiency and fiscal responsibility. Over the past three years, I've successfully reduced our budget annually while simultaneously enhancing our infrastructure and security. Key improvements include implementing Multi-Factor Authentication (MFA), Endpoint Detection and Response (EDR), Office365 migration, and Intrusion Prevention Systems (IPS).I've achieved over $60k in annual savings for our local government by strategically utilizing grants and other local government services. This accomplishment reflects my commitment to cost-effective management without compromising on quality or security.Moreover, I have managed to operate our department with a budget significantly smaller than that of other similar-sized local governments, showcasing our team's ability to deliver high-quality IT services efficiently. This achievement is a testament to our innovative approach and prudent resource management, always with an emphasis on maximizing taxpayer value.My approach to IT management combines technical acumen with a keen eye for budgetary efficiency, ensuring optimal performance and security with fiscal responsibility at the forefront.Be the best.

I did a great job and enjoyed being the Network Administrator. I learned a lot, had a chance to improve the systems, and learn how the government works.I learned some new skills including cell data networks, VPN's, and some neat ZTNA concepts. Fun role.

In my first IT role as a Support Technician, my responsibilities centered on assembling, diagnosing, and repairing primarily consumer PCs. I played a crucial role in providing customer support, tackling challenges like virus/spyware removal, and conducting hardware and software upgrades, alongside handling sales and inventory.My core competencies in this position included an extensive understanding of computer hardware and software systems, paired with a knack for diagnosing and fixing diverse technical issues. I gained expertise in hardware repair, including component replacement and system upgrades, and developed proficiency in resolving problems related to operating systems, applications, and network connectivity.Customer service was another key aspect of my role. I consistently communicated effectively with customers to identify and meet their needs, providing optimal solutions. I also contributed by designing and delivering basic computer usage classes, empowering new PC users with the confidence and skills to navigate technology independently.My time as an IT Support Technician was marked by a blend of technical know-how and exceptional customer service, making me a valuable member of any IT support team. Committed to continual learning, I stayed abreast of the latest technological trends and industry standards, always seeking to elevate my skills and expertise.My superpower was, and still is, being able to explain technical issues in simple terms with analogies that users understand. And understanding the point.