• Facilitated cross-functional teamwork to enhance freight logistics, achieving a 15% improvement in punctuality ofdeliveries.• Executed cost-benefit analyses that promoted a shift from Less-than-Truckload to Full-Truckload services, yieldinga 10% growth in revenue.• Contributed to the creation and execution of Standard Operating Procedures, leading to a 20% increase inoperational efficiency.• Processed and reviewed commercial invoices, ensuring compliance with international trade regulations.• Collaborated with clients to understand their logistics needs, delivering customized solutions that improvedcustomer satisfaction.

Reviewed newly filed trademark applications and supporting documents, ensuring compliance with statutory and procedural requirements for filing and receipt of a filing date.Verified completeness of documents, accurately capturing and formatting applicant information to meet proper standards and data consistency in the automated system.Provided timely and accurate information to internal cross-functional partners through effective verbal and written communication.Analyzed legal instruments and supporting documents, ensuring completeness of information, proper execution, certification, and technical details.Determined compliance with governing regulations, procedures, and criteria, conducting thorough searches, including highly classified records, to identify any conditions that might impact approval. Assisted patent applicants in ensuring they had the necessary documents and facilitated the progression of their patents to the next step, including layer filing for legal ownership.Ensured compliance with established rules, procedures, and regulations related to patent applications, maintaining accuracy and adherence to quality control standards.Collaborated with other departments and teams within the USPTO to ensure efficientHandled interactions with attorneys and external stakeholders through professional email correspondence and phone calls.Participated in training programs and engaged in professional development activities to enhance skills.

Conducted detailed cost-benefit analyses to upsell full truckload (FTL) services, leading to a 25% increase incustomer satisfaction.• Provided customized logistics solutions for key accounts, resulting in a 30% improvement in client retention rates.• Oversaw a significant warehouse relocation, coordinating multiple FTL shipments to minimize operationaldisruptions and adhering to project timelines.• Utilized advanced Excel functions such as VLOOKUP and pivot tables to track shipment schedules, pricingdiscrepancies, and invoice accuracy.• Managed freight claims by investigating shipment issues, coordinating with carriers, and ensuring timely resolutionto minimize client impact.• Processed and reviewed commercial invoices for accuracy, aligning them with shipments and resolvingdiscrepancies to maintain smooth financial operations.• Built and maintained strong relationships with key clients, improving customer loyalty and expanding business opportunities.

Arranged logistical support for convoy operations. Oversaw unloading and loading of equipment and personnel, protecting cargo against damage. Scheduled, prepared, and monitored training. Developed and maintained training records. Advised Operations Readiness on deployment training. Planned and executed unit mobilization plans.Led the installation of 100-150 military personnel by effectively coordinating one- to two-hour Army Physical Fitness Test and weapons range events.Built unit training into Digital Training Management System (DTMS) to drive efficiency in daily activities; DTMS was a proprietary military program that kept track of all soldiers’ training records and required updates upon event completion; received DTMS certification after completing 40 hours of coursework.