I am a dedicated manager with a proven track record of fostering growth and development within my team. I excel at coaching and mentoring direct reports, helping them achieve their professional goals and contributing to the overall success of our organization. My leadership style is centered around empowering individuals to reach their full potential through guidance, support, and continuous development.7+ years of experience in team building, leadership, and management.3+ years of experience in client management, 2+ in a leadership role.Extensive track record of exceeding revenue and retention goals. Founding member of SaaS Customer Success team. Expanded SaaS business to achieve tens of millions in annual revenue, with over 250,000 active locations across more than 30 countries.Graduate of UW-Madison in Economics, Mathematics, Environmental Science, and Sustainability. Advanced coursework in; Industry analysis, Econometrics, Forecasting, Energy markets, Environmental Economics, Sustainability, and Environmental Conservation.
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Digital Onboarding ManagerStealth ModeLos Angeles, Ca, Us
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Customer Success Team LeadStealth Mode Jan 2023 - Present- Promoted to Team Lead after 9 months- Managed and led 8 Direct Reports - Built out and implemented workflows that drove efficiency, emphasized revenue growth, and exponentially grew customer retention- Outsourced processes to multiple BPOs supporting thousands of customers-Created cross-functional processes that save time, money, and create a white-glove customer experience
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Customer Success ManagerStealth Mode Mar 2022 - Jan 2023Los Angeles, California, United States- Founding member of Customer Success team for SaaS Startup - Early stage product, focused on small location SMB customers, prioritizing revenue growth and customer retention- Built processes that scaled efficiency and effectiveness across teammates- Proven record of exceeding revenue growth and customer retention goals
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Shift ManagerStarbucks Mar 2017 - Mar 2022Los Angeles, California, United StatesRecipient of three partner of the quarter awards: June 2017, December 2017, and March 2019• Creating a positive, friendly, and productive work environment through open communication• Leading employees to providing their best effort and a desire to improve daily• Eliminating copious amounts of waste through creating green protocols• Improving customer satisfaction by personalizing service through connecting with customers• Resolving conflicts in the workplace between coworkers and customers• Maintaining level-headedness when handling aggressive customers, being understanding, and respondingappropriatelyBarista Trainer• Teaching new employees to follow the Starbucks mission statement• Training employees to be efficient, positive, and reliableBarista• Following food safety protocols and guidelines• Inspiring positivity and efficiency to coworkers and customers• Encouraging coworkers during a record breaking sales day and breaking the record for customers per halfhour -
ManagerHawaiian Shave Ice May 2015 - Jul 2019Milwaukee, Wisconsin, United States• Providing thousands of customers with quality product• Training, scheduling and overseeing a rotating staff pool involving 50+ employees
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Youth Counselor & Activities CoordinatorTeen Center Sep 2014 - Jun 2017Muskego, Wisconsin, United States• Ensuring a safe, stable, and entertaining nighttime event for middle-school aged kids• Planning and coordinating activities for kids with a variety of interests• Implementing safety protocols from drop-off to pick-up to keep kids secure• Counseling youth with social difficulties and/or disabilities
Jeremy Nagy Education Details
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Economics
Frequently Asked Questions about Jeremy Nagy
What company does Jeremy Nagy work for?
Jeremy Nagy works for Stealth Mode
What is Jeremy Nagy's role at the current company?
Jeremy Nagy's current role is Digital Onboarding Manager.
What schools did Jeremy Nagy attend?
Jeremy Nagy attended University Of Wisconsin-Madison.
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Jeremy Nagy
Data Manager At West Virginia Supreme Court Of AppealsHickory-Lenoir-Morganton-Marion Area -
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