The Light Rail Train Operator at RTD Denver is responsible for operating light rail vehicles, ensuring the safety and comfort of passengers, and adhering to all safety and operational procedures. • Train Operation: Safely operate light rail vehicles, including starting, stopping, accelerating, and braking in a controlled and efficient manner. • Passenger Safety: Ensure the safety of passengers on board the train by following all safety protocols and procedures, including assisting with boarding and disembarking. • Customer Service: Provide excellent customer service by answering passenger questions, addressing concerns, and maintaining a courteous and professional demeanor. • Compliance: Follow all safety regulations, operating rules, and policies as set forth by RTD Denver and federal transportation authorities. • Emergency Response: Be prepared to respond to emergency situations, including medical emergencies, accidents, and other incidents that may occur during service. • Maintenance Reporting: Report any issues or malfunctions of the train or track to the appropriate maintenance personnel for prompt resolution. • Schedule Adherence: Maintain adherence to the established schedule to ensure timely service for passengers. • Communication: Maintain effective communication with the central control center and other relevant personnel as needed. • Security: Keep a vigilant eye for any suspicious activity on the train and report it to the appropriate authorities. • Record Keeping: Maintain accurate records of operational data, incidents, and other relevant information.

Attended events with The Perk Up Truck taking orders, making change, and distributing products in a fast-paced environment. Also retrieved supplies, ensuring the business continuously runs efficiently. • Handled cash transactions with precision and efficiency, ensuring accurate processing of payments and maintaining the highest level of cash register accuracy. • Expertly made change for customers, utilizing quick mental math skills to provide seamless and prompt service during peak hours, reducing waiting times and enhancing overall customer experience. • Exhibited exceptional organizational skills in managing order-taking processes, swiftly recording customer preferences and special requests to streamline food preparation and minimize errors. • Efficiently distributed products to customers, maintaining a keen eye for quality control to guarantee that each order met the establishment's standards for freshness, presentation, and temperature. • Thrived in a fast-paced environment, balancing multiple responsibilities while consistently upholding friendly and attentive customer service, resulting in a substantial increase in positive feedback and customer satisfaction. • Collaborated with kitchen staff and management to address customer inquiries, concerns, and complaints promptly, finding swift resolutions to maintain a harmonious and enjoyable dining experience for all patrons. • Proactively contributed to inventory management, monitoring stock levels, and promptly reporting supply shortages to supervisors, enabling the food truck to maintain adequate inventory and minimize service disruptions. • Upheld strict adherence to health and safety protocols, ensuring a clean and hygienic work environment and safeguarding the well-being of both customers and staff.

• Under my current contract (October 2019 to January 2020) I am using Agile methodologies to adapt our performance schedule based on the wants of our clients (e.g. adding a Monday night performance) ◦ This requires coordination and collaboration with company members, administrative and executive staffs ◦ Contracts need to be changed to accommodate compensation for the extra work • Provide performance coaching and feedback to cast members. • Mentor and develop cast and crew • Communicate weekly cast rehearsal schedules, including call times, and performance schedules • Prepares scenery and props before rehearsals and performances • Run rehearsal and performances • Assist with enforcing all company policies and procedures as they relate to the show

Through US Tech Solutions I was contracted to U.S. Bank as part of their private wealth management implementation team. I facilitated the implementation of ACH and Wire Transfer systems and other financial services for U.S. Bank clients. • Utilized programs and systsms such as SinglePoint, OnBase, and NSP Prod to implement requested services • Concurrently managed an average of eight to fifteen projects at various stages of completion, with project timelines ranging from three days to six weeks • Communicated progress of the projects as well as project requirements to internal and external clients through email, over the phone, and through video conference. • Leading complex client facing projects for the integration of Bank systems and products. • Works directly with clients and internal stakeholders to understand business objectives and strategies related to project priorities. • Client facing experience leading projects of all sizes with simple to complex onboarding of products. • Gathering documentation and requirements with ability to manage and interpret the data. • Manages communications regarding project that create clear, concise requirements, resourcing and timings. • Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines. • Organizes and manages a high quality, cross-functional team by providing work direction and coaching/mentoring to assigned project managers and coordinators. • Constructs a reporting and tracking framework and benchmarks. • Provides oversight to projects to meet established function, quality, cost, and schedule. • Escalates issues and risks to appropriate level. • Plans, develops, and controls moderate to large project/product budgets. • Documents processes or procedures when necessary during the project lifecycle.

• Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies, finance companies and mortgage banks • Working on multiple projects at once, our group relies on Agile methodologies of open communication and delivering small pieces of the whole project as they come available to ensure the overall project deadline is met and adjust resources to enable projects encountering issues do not miss their delivery deadline. • Projects are on the ATM side of Financial Technology ◦ My team ensures new ATMs are installed correctly ◦ Current ATMs have the correct software and surcharge amounts, ◦ Old ATMs are removed so that clients are no longer billed for ATMs no longer in use ◦ • The project budgets range from $10,000 to $6,000,000 depending on the number of ATMs affected

• US Bank ATM & Debit Card Services was a full service financial institution under the US Bank umbrella that provided technology solutions to financial institutions including banks and credit unions.• Promoted from Project Coordinator to Project Manager, March 2015 Working on multiple projects at once, our group relied on Agile methodologies of open communication and delivering small pieces of the whole project as they come available to ensure the overall project deadline was met and adjusted resources to enable projects encountering issues do not miss their delivery deadline. • Projects are on the ATM side of Financial Technology ◦ My team ensured new ATMs are installed correctly ◦ Current ATMs had the correct software and surcharge amounts, ◦ Old ATMs were removed so that clients are no longer billed for ATMs no longer in use • US Bank ATM & Debit Card Services was acquired by Fiserv in September of 2018

• Provide performance coaching and feedback to cast members. • Mentor and develop cast and crew • Communicate weekly cast rehearsal schedules, including call times, and performance schedules • Prepares scenery and props before rehearsals and performances • Run rehearsal and performances • Assist with enforcing all company policies and procedures as they relate to the show

• Provide performance coaching and feedback to cast members. • Mentor and develop cast and crew • Communicate weekly cast rehearsal schedules, including call times, and performance schedules • Prepares scenery and props before rehearsals and performances • Run rehearsal and performances • Assist with enforcing all company policies and procedures as they relate to the show

• Provide creative input to the director • Provide performance coaching and feedback to cast members. • Mentor and develop cast and crew • Communicate weekly cast rehearsal schedules, including call times, and performance schedules • Prepares scenery and props before rehearsals and performances • Run rehearsal and performances • Provide performance coaching and feedback to cast members • Assist with enforcing all company policies and procedures as they relate to the show

As a quiz master I would travel to venues assigned by the company and entertain the patrons with a prepared quiz and appropriate music of my choosing. Public speaking skills were the most important to display during this time.

• Collected event supplies from the company warehouse • Transported the supplies via box truck to the event venue • Setup supplies (Large screens and A/V systems for Video Games, game tables for Casinos, audio equipment for DJs, Puzzles and Games for Team Building) • Communicated with the Venue Coordinator on layout, load-in of equipment, and schedule • Supervised and Trained a team of game facilitators on various casino games as well as setup of A/V equipment for video games and DJ systems at live events as well as at training events at the company warehouse.

• Audition and Cast production • Create Creative Plan and set the production requirements • Interview and hire Creative Team of designers and technicians for production • Coordinate the actors, technicians, and creative team to fulfill the artistic vision and production requirements

• Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. • Maintain close communications with dispatching personnel, using two-way radios or cell phones. • Write warning and citations for illegally parked vehicles. • Respond to and make radio dispatch calls regarding parking violations and complaints. • Train new or temporary staff. • Identify vehicles in violations of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed • Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted. • Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately. • Maintain assigned equipment and supplies such as handheld citation computers, citation books, rain gear, tire-marking chalk, and street cones. • Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest. • Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles. • Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters, to limit their use, or directing traffic. • Provide assistance to motorists needing help with problems, such as flat tires, key locked in cars, or dead batteries. • Enter and retrieve information pertaining to vehicle registration, identification, and status, using handheld computers. • Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations. • Locate lost, stolen, and counterfeit parking permits, and take necessary enforcement action.

• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. • Prepare documents, , such as work orders, bills of lading, or shipping orders, to route materials. • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeping purposes. • Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. • Deliver or route materials to departments, using work devices, such as hand-truck, conveyor, or sorting bins. • Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. • Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

• Answer customers' questions about merchandise and advise customers on merchandise selection. • Take inventory or examine merchandise to identify items to be reordered or replenished. • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. • Receive, open, unpack and issue sales floor merchandise. • Clean display cases, shelves, and aisles. • Stamp, attach, or change price tags on merchandise, referring to price list.

• Manage a team of six multi-national members. • Monitor the safety of all personnel and guests in the stage area. • Operate the automated scenery and stage works. • Prepare weekly reports concerning repairs and maintenance work. • Store, maintain, and repair the scenery and properties.

Assemble small engines and their components on an assembly lineAs part of a team, set manufacturing records for small engines on multiple occasions