Jeremy Withrow

Jeremy Withrow Email and Phone Number

Information Technology Help Desk at The Home Depot @ The Home Depot
atlanta, georgia, united states
Jeremy Withrow's Location
Austin, Texas Metropolitan Area, United States
Jeremy Withrow's Contact Details

Jeremy Withrow personal email

n/a
About Jeremy Withrow

I alpha and beta test hardware and software in my spare time, repair/build computers and play "vijia" games for fun, work IT helpdesk for a living and I dance like no one is watching with my daughter everyday after work.I have a thurst for knowledge and I love sharing it. I also love the feeling of helping someone, rather it be with issues surrounding technology or just helping someone change a tire.I would really love to connect with anyone from any industry. Even if you think our paths may never cross. You never know, I might know someone that I can connect you with or visa versa!

Jeremy Withrow's Current Company Details
The Home Depot

The Home Depot

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Information Technology Help Desk at The Home Depot
atlanta, georgia, united states
Website:
homedepot.com
Employees:
98933
Jeremy Withrow Work Experience Details
  • The Home Depot
    Product Support Technician
    The Home Depot Jun 2020 - Present
    Austin, Texas, United States
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  • Geek Squad
    Advanced Repair Agent
    Geek Squad Aug 2015 - Dec 2019
    Abilene, Texas & Austin, Texas
    Performing diagnostics and navigate requested and recommended repairs in a timely fashion. Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices. Partner with other team members to ensure proper documentation of client requests. Providing my knowledge to all members of Geek Squad as well as the Best But sales team members. And as always, Supporting Geek Squad's efforts in protect the world, one device at a time.
    View
  • Best Buy
    Retail Sales Consultant
    Best Buy Mar 2015 - Aug 2015
    Abilene, Texas Area
    Direct customer interactional sales. Providing customers with the know-how to make informative decisions about what products would best fit their needs for both today and in the future. Backing up other departments when needed.
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  • Electronic Arts (Ea)
    Games Specialist
    Electronic Arts (Ea) Aug 2012 - Jan 2015
    Austin, Texas
    First line of phone support, Taking phone calls regarding various issues with various products and services, resolving issues with various products and services, insuring the best possible customer experience while maintaining professionalism and ensuring the service tickets are filled in properly, primarily. Performing miscellaneous tasks as requested by my direct manager as well as indirect managers. Such as, floor support and filling in, as a point of contact, when all management was gone for the day. Occasionally writing walk-throughs/processes and working with the content team to insure they are posted on support.ea.com and other EA sites properly as well as in a timely manner. Working with my team and other teams to fill in where needed.
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  • Electronic Arts (Ea)
    Games Label Expert
    Electronic Arts (Ea) Feb 2012 - Aug 2012
    Austin, Texas
    Tier 3 - Communicate emerging issues to the Management and Studio Teams as they arise. Serve as an escalation point for EA's global call centers. Providing leadership, coaching, and feedback to lower tier team members. Driving a “can-do” performance model and atmosphere. Compose internal FAQ requests, process documentation, and policy for products and services. Anticipate additional issues that may arise with. Managing Special projects as necessary.
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  • Electronic Arts (Ea)
    Pogo Retention Specialist / Chat Assistance
    Electronic Arts (Ea) Sep 2011 - Feb 2012
    Austin, Texas
    Assisting customers with processing purchases via chat while providing the best customer experience possible. Identifying possible issues with the online purchasing system and finding the core cause of the issue to improve the overall customer experience. Working with my team to provide resolutions and/or workarounds to known issues. Supporting other internal teams when needed such as providing my expertise in resolving technical issues with a variety of products and services that EA offers.
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  • Electronic Arts (Ea)
    Origin Sales And Retention Specialist / Technical Support
    Electronic Arts (Ea) Mar 2011 - Sep 2011
    Austin, Texas
    Taking phone calls regarding various issues with various products and services, resolving issues with various products and services, insuring the best possible customer experience while maintaining professionalism and ensuring the service tickets are filled in properly, assisting supervisors with daily duties such as reports and floor support, ensuring each of my 30+ team members are on track for sales goals and up to date with training by working closely with the sales team supervisors, assisting in holding weekly sales meetings and ensuring not only are my numbers up to par but those of my team members as well. (QA, FCR, Etc.)
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  • Hollywood Video
    Shift Director
    Hollywood Video Jan 2005 - Jan 2010
    Austin, Texas Area
    Customer service, Managerial duties, working with ADP, Training staff on use of software and day to day duties.
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  • Blockbuster
    Assistant Manager
    Blockbuster Jul 2000 - Aug 2003
    Addison, Tx
    Managing and training employees in computing and customer service duties, hiring staff, preparing employee schedules and banking documents.
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  • Rent-A-Center
    Account Manager
    Rent-A-Center Feb 2002 - Jan 2003
    Farmers Branch, Texas
    Managing 250 plus accounts to ensure timely payment or return, also to eliminate lost product as well as technical support and repair of electronics.
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Jeremy Withrow Skills

Video Games Xbox 360 Game Development Computer Games Ps3 Mobile Games Gameplay Casual Games Community Management Mobile Devices Technical Support Salesforce.com Jira Team Leadership Team Building Mentoring Fps Customer Experience Customer Retention Process Improvement Process Engineering Team Management Quality Assurance Rightnow Product Management Microsoft Office Product Marketing Social Networking Social Media Customer Service Windows Customer Support Training Program Management Networking Strategic Planning Project Management Game Mechanics Game Design Gaming Industry Leadership Sales Account Management

Frequently Asked Questions about Jeremy Withrow

What company does Jeremy Withrow work for?

Jeremy Withrow works for The Home Depot

What is Jeremy Withrow's role at the current company?

Jeremy Withrow's current role is Information Technology Help Desk at The Home Depot.

What is Jeremy Withrow's email address?

Jeremy Withrow's email address is je****@****uad.com

What skills is Jeremy Withrow known for?

Jeremy Withrow has skills like Video Games, Xbox 360, Game Development, Computer Games, Ps3, Mobile Games, Gameplay, Casual Games, Community Management, Mobile Devices, Technical Support, Salesforce.com.

Who are Jeremy Withrow's colleagues?

Jeremy Withrow's colleagues are Don Hood, Gregory Bostick, Stephon Singh, Elsa Cuellar, George Yazji, Randy Breckenridge, Brett Woomer.

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