Together with my wife we manage a portfolio of clients for all their merchant processing transactions and needs. We are always open to referrals and expanding our services with our current partners to meet their needs and adapt as their businesses evolve. We don't just call our clients partners, they are friends that we care and pray for. We will do "whatever it takes" to help them achieve success and grow.

Served as the market leader of the greatest cleaning team in SEWI...Milwaukee, Washington, Waukesha, Ozaukee, Racine and Kenosha counties. Our dedicated professionals in the Milwaukee branch, of over 300 cleaners, clean and manage over 20 million square feet of commercial, healthcare, medical, biotech, manufacturing, and educational buildings daily.

Served as member of Executive Leadership team, develop and execute business strategy, setting aggressive growth and profitability goals. Vet and negotiate vendor contracts. Directly supervise staff of 20 and team of up to 50 contractors, serving as coach and mentor.• Quadrupled monthly revenue, booking more sales for 2020 than 2016-2018 combined, and moving company from breakeven point to 30% EBITDA in first six months.• Compared all accounts’ contract scope with current services, enabling renegotiation without resistance, which increased revenue, and identifying accounts that were no longer a strategic fit.• Instituted mandatory pre-project meetings and weekly touch points and created work analysis and measures, ensuring virtually 100% of projects and contracts stay within budget and meet corporate profitability goals.• Streamlined chemical and equipment ordering process, inventory and distribution by transferring from local stores to national distribution to achieve bulk order discounts, reducing monthly expense 75%.• Achieved OSHA compliance by creating Safety Data Sheets program and associated labeling for all chemicals.• Transitioned from “on-call” distribution of cleaning chemicals and equipment to monthly, reducing field manager labor expense by 90%.• Pioneered strategy, policies and procedures for commercial, residential, hospital and construction sanitation and cleaning services, introducing “white glove” test that achieved highest level of appearance and client satisfaction.• Revamped proposal submittal form to require detailed scope of work, which was then leveraged for pre-project meetings to better ensure alignment across all parties involved.• Consistently establish new relationships with general contractors and facilities managers by joining various online bid notification platforms and attending tradeshows and other networking events.

Managed all operations including project management, fabrication, facilities/warehousing/distribution, and inventory management, with full P&L responsibility. Developed operations and service strategies. Supported development of client presentations, proposals and pricing. Collaborated with all functional areas to optimize client service. Supervised union and subcontracted employees.• Developed appropriate structure and processes and realigned staffing, reducing field errors per month 75% and increasing departmental profitability from break-even to $250k in just four years.• Regularly monitored customer feedback from most recent months to identify trends, creating cross-functional teams to collaborate, investigate root causes and address.• Initiated ongoing professional development plan for operations team that enhanced motivation and boosted employee retention.• Managed job costing process and developed metrics to improve overall performance, decreasing subcontractor use by 15%.• Decreased install errors by 67% through two-year trend analysis and instituting monthly training classes for installers that included openly discussing prior error trends.• Collaborated with warehouse/distribution manager to change all lighting from fluorescent to LED, reducing energy costs 40%, and implement recycling program that decreased trash disposal expense 75%.• Led operations department to play significant role in achieving key manufacturer’s highest level of certification, Platinum Partners best-in-class award, first time in company’s history.• Significantly boosted safety record by initiating unannounced field safety visits, developing safety standards, and collaborating with install manager and workman’s compensation company to create monthly safety training program.• Benchmarked and implemented best practices to ensure accurate asset management such as the pull-sheet verification process that reduced error rate by 33%.