● Engineered an AI service that transforms medical documents into recommendations and rules using React, TypeScript, Go, Python, MongoDB, LangChain, and ChatGPT. Enabled users to verify, edit, or dismiss AI-generated rules by displaying them with corresponding documents and highlighted source data for clarity.● Developed a testing service using React and Webhooks for real-time updates to benchmark AI-generated rules against user-defined control rules with snapshot data for detailed accuracy comparisons.● Unified multiple internal applications into an all-in-one platform for rule, fact, and document management using Next.js, TypeScript, Go, MySQL, and Redis. This integration enhanced the user experience, added new features, improved code quality, and greatly reduced cloud infrastructure demands.● Played a key role in migrating cloud services from Google Cloud Platform to Microsoft Azure and transitioning our CI/CD pipelines to use GitHub Actions, achieving significant cost savings and more reliable deployments.● Implemented end-to-end testing using a combination of Cypress, Docker, and GitHub Actions, greatly enhancing reliability and reducing bugs in staging and production environments.

● Enhanced a rules engine written in Go, developed a Rule Testing UI in React, and updated the Rule Builder to support "draft rules." These enhancements enabled users to save and test rules by verifying outcomes with the rules engine before promoting them to production, significantly improving outcome accuracy.● Implemented sophisticated workflows for UR Express using Go, enabling stage-specific actions in the utilization review process. Each workflow orchestrated specific tasks, enforced correct user actions, and triggered automated processes such as document delivery.● Developed a dynamic form system for UR Express, enabling users to fill out forms, instantly preview generated documents based on their inputs, and seamlessly send them to healthcare professionals via fax/email.● Streamlined development processes by integrating Docker for local service initialization, enhancing development efficiency and environment setup consistency..

● Pioneered the development of UR Express's first version by creating a React-based UI that interfaces with a rules engine, streamlining the approval process for utilization review requests.● Designed and built a Rule Builder UI in React and Redux, empowering employees to create and manage complex rules, guided by state medical guidelines, for use in a rules engine.● Developed a suite of supporting applications for Rule Builder, including a full-stack document management system using Node.js and React, facilitating document upload, viewing, and downloading.

● Assisted with the installation, maintenance, and use of wireless LANs and public Wi-Fi hotspots for clients, end users, and third party technicians.● Tasked with handling escalations from tier 1 support for the most complex hospitality networks, mainly hotels.● Daily audited hundreds of sites to check for equipment malfunction and resolve issues promptly and efficiently.

● Greeted and acknowledged all amusement park ride guests providing quick, responsive customer service.● Resolved emergency situations and evacuations by effectively communicating with cast members and guests.● Oversaw ride operations from the tower in collaboration with fellow cast members, coordinators, and managers

● Represented the front desk and coordinated department operations for a 180 room hotel located near Disney with 85% average occupancy. ● Processed check-ins and check-outs for an average of 40 daily guests using the Opera PMS.● Provided concierge services for an average of 20 guests a day including recommendations and reservations for restaurants, shows, and shopping.● Performed rate variances by comparing and contrasting rates, routing, and handling TPI information.● Earned a high degree of success persuading walk-in reservations to successfully commit to a room.