Jeremy Arant Email & Phone Number

Seattle, WA, US

United States

• Daily operations management of Health Coach and Enrollment Specialist teams greater than 15 individuals in a contact center environment.
• Make use of a humanistic approach to improve coach skills through engagement, high standards,and responsibility, resulting in a 23% productivity increase above department expectations. Create trust and mutually-shared.
• Managed talent acquisition and hiring for nine classes from 10-23 new hires.
• Shape a consumer-first environment, understanding that our consumers are the lifeblood of ourbusiness.
• Schedule and lead bi-weekly team meetings, discussing business priorities, changes, and updates.
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Greater Seattle Area

• Aided customers in tobacco cessation through use of a cognitive behavioral therapy model in combination with nicotine replacement therapies.
• Collaborated with customers to create a cessation plan based on their unique life situations and experiences.
• Identified risks, challenges, and strengths in the quitting process.
• Completed over 3500 interventions, with a 67% 6-month quit success rate, 19% above department average.
• Enrolled participants into Quit for Life tobacco cessation program.