Jeremy Arant Email & Phone Number

Seattle, Wa, Us

United States

Daily operations management of Health Coach and Enrollment Specialist teams greater than 15 individuals in a contact center environment.• Make use of a humanistic approach to improve coach skills through engagement, high standards,and responsibility, resulting in a 23% productivity increase above department expectations. Create trust and mutually-shared success among coaches by working to understand their uniqueneeds and challenges.• Managed talent acquisition and hiring for nine classes from 10-23 new hires.• Shape a consumer-first environment, understanding that our consumers are the lifeblood of ourbusiness.• Schedule and lead bi-weekly team meetings, discussing business priorities, changes, and updates.•anage • Manage weekend workflow assignments for Health Coaches and Enrollment Specialists.

Greater Seattle Area

Aided customers in tobacco cessation through use of a cognitive behavioral therapy model in combination with nicotine replacement therapies.• Collaborated with customers to create a cessation plan based on their unique life situations and experiences.• Identified risks, challenges, and strengths in the quitting process.• Completed over 3500 interventions, with a 67% 6-month quit success rate, 19% above department average.• Enrolled participants into Quit for Life tobacco cessation program.