Responsible for developing and implementing policies and procedures, writing job descriptions, recruitment and selection, coordinating the performance management system, coordinating training and development, attendance management, orientation, compensation and job evaluation, pay and benefit administration, provide support to Program Managers and Supervisors, labour relations issues and coordination of the OH&S program across the organization.

Provided recruitment guidance and services to attract, recruit and retain fully qualified employees. Assisted Regional Human Resources Manager and Operations Management with timely, practical Human Resources support and coordinated HR-based projects (term position).

Increased organizational efficiency through coordination, customer service, relationship management, and general support at an executive level. Use of practical and specialist knowledge of business support processes to address internal and external stakeholders and provide timely delivery of task oriented, transactional, reporting and processing services with confidentiality, tact, discretion and politically sensitive judgment.

Acted as a liaison between the Metro Vancouver Marketing and Sales Office and the Kamloops Head Office. Interact with the public and other external stakeholders and visitors to the corporation. Developed procedures and policies for this newly established role within the organization.

Supervised a team that delivered professional customer service for the organization. Acted as a consultative partner by providing expertise, analysis, and advice to external and internal stakeholders. Contributed to business objectives by providing customer insights, proactively prevented issues through review of programs and projects before implementation, resolved arising issues, delegated work and tasks to team members and assisted directly when needed or requested. Coached, developed and evaluated team members.

Provided professional customer service and technical support to BCLC customers. Acted as a business partner to internal departments launching new products and initiatives advising how the Support Centre could assist in supporting products, promotions and services.