Jeremy Bates Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Lockwood, Victoria, Au

IT Service Management Consulting – ATI Group (Automotive Manufacturing Business) Core Responsibilities:In the absence of IT Management expertise, the brief was to increase the service management provided to the franchisee network and uplift the quality of IT services delivered.Worked with a small IT team on redefining service desk process flows, developed options analysis related to service desk tool selection and developed a basic Technology roadmap. Designed the framework for effective delivery methodologies focussed on the ITIL methodology. Major focus was to develop the IT incident process.Collaborated with Management on IT structure design, identification of future IT roles and technology tools that supported remote automation.

Essendon Fields, Vic, Au

Armaguard have provided secure currency management solutions to Australian businesses since 1938.Armaguard evolved from a cash-in-transit company to the nation’s leading currency management service provider. The core business is currency management, which included supporting financial institutions and major retailers with the circulation of cash into the community and providing innovative solutions making access to cash simpler. Providing essential services to the communities across Australia and New Zealand.• Direct report to the Chief Executive Officer.• Responsible for the Information Technology teams that consisted of IT Operations, Major Project Delivery, Information Security & Risk and Solutions Architecture located Melbourne, Sydney, New Zealand.• Responsible and accountable for the Information Technology P&L and Capital program.• Full responsibility in providing vision and leadership in the development and application of information technology and communication initiatives for the Armaguard Group of companies.• Responsible for major technology programs of work utilising a scaled agile delivery model. • Responsible for the formulation and delivery of the IT Strategy and associated strategic plans, group wide reviews and the digital transformation program.• Responsible for the Armaguard Group’s IT disaster recovery plans, risk management and governance.

Armadale, Victoria, Au

One of Australia’s leading privately-owned residential land developers, creating superior property solutions with award-winning residential communities and new homes.This role was responsible for all IT operations that included IT service desk, application support, infrastructure and network management functions. Responsible for providing IT service support to the metropolitan and regional branch network that included on site supervisors, sales consultants and head office business functions.

Toronto, Ontario, Ca

Primus Telecommunications Australia was a wholly-owned subsidiary of Primus Telecommunications US. The company was a facilities-based total service provider offering local, domestic and international telephony, data, ADSL, ADSL2+, web hosting, VPNs and mobile services.Managing the IT service desk for the Australian business of Primus Telecom. This role was to manage the first point of call for all user related support issues that consisted of hardware, software and network related service incidents. Responsible for providing desktop and application support services for major call centre operations, sales consultants related to customer activations, head office business functions and the office branches Australia wide.

Working for a boutique IT service provider I was responsible for the network design, administration and implementation of customers interconnected networks. This role included onsite support and remote support to local and global customers in the provision of network related services.

Graduate Certificate Of Information Technology Leadership, Information Technology

Leading For Strategic Success Program Ls:69

Graduate Diploma Systems Technology, Information Technology

Bachelor Of Applied Science - Basc, Computer Science