Lead and develop creative, snackable and multimedia-rich content for Verizon’s 140,000+ global employees, as well as customers, news media and investors, to drive business results, utilizing live events and innovative social media tactics, resulting in viewership and engagement growth year-over-year.Deliver strategic and exciting campaigns that result in sales, improved customer experience and a positive workplace culture in partnership with HR, Operations and Legal partners. Since taking the role, Gallup Pulse Survey results participation has increased along with employee satisfaction because of enhanced communications tactics.Advisor to Verizon executive leadership in crafting effective communications for company initiatives, including 5G, network excellence, disaster and crisis response, Public Policy, Labor and organization announcements. Design and execution of strategic executive communications for quarterly results webcasts, CEO Leadership Forums and special announcements, providing counsel to members of the Verizon Leadership Council, as well as serving as live host of all company-wide events.Manage a team of four direct reports responsible for executing on multiple projects and work streams from copywriting to video production.Responsible for stakeholder relationships across a matrix organization to establish an editorial calendar and messaging that resonates with business units from a global to regional to local level.

Transformed employee communications by developing, and leading the planning, content, production, reporting, marketing and strategy around daily Verizon news video series “Up To Speed,” that has generated millions, changing the way employees and media learn about Verizon.Transitioned “Up to Speed,” due to pandemic, into a live daily broadcast, hosting CEO and senior company leadership about Verizon’s Coronavirus response for employees and media, resulting in more than 1.5 million views and overwhelmingly positive employee feedback. This largely contributed to Verizon ranking first on the Forbes Corporate Responders list and an improvement of public perception of the company CEO, moving up from 40th to 4th in an SJR industry ranking.Public Relations lead for Consumer Market launch of new Verizon plans, promotions and partnerships that have generated historic levels of customer-demand and excitement. Shaped external and internal messaging, along with employee engagement activities, for launch and sustained communications for: Disney+, Apple iPhone, Samsung Galaxy and Google Pixel.Manager of Employee Communications news team as Verizon Intranet managing editor, setting editorial direction and strategy around all incoming projects and messages, working closely with Marketing, Legal, HR and senior leaders to educate and influence multiple audiences.Launched Verizon Facebook, Instagram and Twitter social media platforms for employees, growing audience year-over-year on each via custom content and live events related to company news.Created KPIs for Employee Communications campaigns and set benchmark standards for viewership, engagement and overall performance for yearly reporting.

Produced engaging and informative video and graphic media for company social network and TV network to drive awareness of smartphone apps, products and services.Managed social media interactions with senior leaders, along with the development of strategic topics and communications.Lead content review process for video producers in accordance with brand guidelines.

Responsible for management and development of team of customer service representatives in a call center environment.Resolved escalated customer issues with creative solutions.Recognized and awarded for leadership and meeting high performance metrics.

Delivered on-camera news stories with compelling video and audio for TV and internet broadcast.Established strong network of sources and relationships for news reporting and business purposes.Use of web tools to deliver rich-media online to a growing audience.