• Lead Scrum Ceremonies• Develop and implement a comprehensive product lifecycle and project flow to ensure successful delivery within Agile frameworks.• Manage the product backlog and facilitated grooming sessions, ensuring alignment with the Scrum process.• Led User Acceptance Validation, ensuring the final product met user expectations and business needs.• Collaborate with stakeholders and project teams to plan and prioritize product features, aligning them with business goals.

• Spearheaded the adoption of Agile methodologies for the eCommerce UAT team, fostering a culture of continuous improvement and self-organization.• Managed Jira projects and workflows to enhance efficiency, tracking progress, and supporting Agile ceremonies (sprint planning, retrospectives).• Created Persona-Based Validation for UAT, reducing the testing cycle by 20%, improving the team's throughput.• Developed and managed Jira dashboards to provide transparency in UAT performance metrics, aligning with Scrum practices.• Led UAT initiatives for Pitt Pass Stores, improving automation processes, and enhancing the customer experience through iterative feedback loops.

Multiple Positions •Delivery Excellence Leader •CSM (Certified Scrum Master) •Senior Test Lead •QA Champions Lead •Agile Coach and Instructor at Flagship University  •Lead IT Storyteller for AA IT ---------------------------------------•Certified Scrum Master - Facilitation, coaching and instruction• Providing project status and metrics to executives and directors•Test lead for American Airlines Known Crew Member: This system is used by all American flight crews. My team establish a solid quality level, with no critical or severe defects •Test lead for Flight Attendant Electronic Trade Board - Successfully implemented the trip trade system, used by more than 20k flight attendants. My team establish a solid quality level, with no critical or severe defects•Test lead for Tower Logs (Real Time Maintenance Program) – My team establish a solid quality level, with no critical or severe defects. I dealt directly with the Business / Mechanics and managed UAT testing as well•American Airlines QA Champions Leader – Established and maintained a network of QA SMEs and Senior QA team members •Agile Coach / Instructor: Coached IT professionals at American Airlines Flagship University in the areas of: Agile ways of working, Scrum methodologies, User story creation, Persona creation, Scrum Meeting etiquette, Scrum Ceremonies, Story Point estimation, Defining "Done"•QA Coach / Instructor: Training and coach IT team members on TDD, Risk Assessment, Defect Analysis, Test Coverage, QA Fundamentals (Whitebox, Blackbox, Graybox testing), End to End testing, Regression Testing, System Testing, Adhoc Testing, writing defects, Traceability, Test Coverage •Utilized Articulate 360 (Rise, Replay and other Articulate apps) to convert classes / presentations to WBTs •Lead storyteller for American Airlines IT – Success Stories, Failure Stories and Learning Journeys •American IT Website - Helped establish and refresh content for the AA IT internal website

•Test lead for ACT Application On-boarding •Executed automated scripts in QTP and tracked results in Quality Center •Wrote Advanced SQL Queries, created stored procedures and viewed to validate Application Data Migration •Utilized SQL Bulk Import Methods and SQL BCP to Import and Export .csv Data Files •Created an MS Access Database that served as an execution point for SQL Server stored procedures and database table manipulation. The database also produced metrics and tracked project status. •Automated existing manual processes utilizing SQL Scripting and VB Script resulting in over a 60% decrease in test time.

•Responsible for Quality in the following Products: BatchHistorian, Batch Archiving, Material Track API •Scrum and Agile Environment – Participated in training and worked with teams that implemented parts of the methodologies•Testing - Manual Testing, API Testing, Unit Testing, Regression Testing, Automated Testing, New Feature Testing, Test Script and Test Case Creation•Produced Stress Metrics and Reports for our Batch Software using SQL Queries and Stored Procedures•Validated Historian functionality using advanced SQL Queries and Stored Procedures (SQL and Oracle)•Utilized Rational Robot to completely automate Batch Archiver, and Material Track API Testing•Created 4 APIs written in C# that interfaced with our FactoryTalk Platform, (Removing the need for GUI test steps)•Database/Reporting – Co Team Leader – Assisted with creation of Defect Database Schema used by Rockwell Automation •Create and Maintain Defect Reports that were rolled out to the entire 25, 000 plus employee base of Rockwell Automation (ClearQuest and Crystal Reports)

•Manually Testing component based enterprise portal software in the following areas: Custom Portal Applications, MMC Portal Admin, Web Portal Admin, User Management (Intranet/Extranet, Security, Delegation), Propagation •Project Management – QA scheduling, Estimates, Project reporting and Project planning•QA: Develop Quality Assurance Test Plans, Defect Management, Process Management and Enforcement •Administrator for Rational Test Manager•Managing Service Packs – Coordinate Content, Release Notes and, Install Instructions

•Develop Quality Assurance plans and work procedures for the Y2K Team•Identify and Develop Quality Assurance metrics and trending for upper management•Defect Management– tracking, reporting, classifying and resolving defects •Developed a workflow database used by the entire Billing Y2K Billing Team and project managers that controlled the flow of work for the BellSouth Billing Y2K Project and provided reports for metrics and status•Established a “Lessons Learned” database and created reports that initiated Continuous Improvement within our project•Change Management Responsibilities: Insure that analysis documents were versioned and base-lined

•Customer in-plant team leader for modifications and new applications•Conduct specification meetings with the project team to analyze system design and determine coding and testing schemes •Manual / System Test image-based remittance processing PC applications (Transaction Processing)•Maintain ISO 9000 requirements within our department•Chosen as a member of a transition team to incorporate various types of community banking software into the product line