Jeremy Cameron Email & Phone Number

Pittsburgh, Pennsylvania, United States

North Pointe

• Develop and support one JavaFX workflow tool for the Infrastructure and Distributed Operations departments with over 90 daily users.
• Create and develop SDLC-based project plans to track and display progress on development and adoption rates.
• Develop user manuals and training for users as learning aid for application functionality.
• Manage project team and drive projects to timely and successful completions of process improvement, automation, and alert review initiatives viewed as high importance.

North Pointe, PA

• Lead a team of 13 onshore resources in standard day-to-day monitoring activities.
• Train new and existing team members on new applications and processes.
• Work directly with application teams to determine best practicest for system monitoring.
• Make managerial decisions to drive team to excellence while ensuring mitigated risk.

• Provide system monitoring support to more than 150 internal applications.
• Perform proactive tasks to mitigate high risk incidents by detecting them prior to an outage.
• Reduce validation time by 50% by researching and configuring tools to maximize output such as Remote Desktop Connection Manager and Putty Connection Manager.
• Train employees as team expands from 2 to 20 people over two years.

• Provide support to over 165,000 users inside of a Citrix virtualized environment.
• Assist users with their home devices to ensure that they were properly connected to the Citrix servers.
• Support users with software proprietary to the firm to enable them to work with minimal interruption.
• Troubleshoot Microsoft Office applications and provide instruction to users.

Fedex Ground Corporate

Fedex Ground Corporate

Operate a Pad Print machine with an accuracy of one millimeter. Constantly changing environment and materials requires extreme attention to detail and versatile adaptability. Independent work environment encourages self-motivation and time oriented work load demands perfect self-pacing.

Worked at Leedsworld Inc. as a temp until hired by them as a full time employee in March 2010.

Software Development, Information Technology, 2.914

Learning software development with a focus on OOP in Java.

Diploma, Computer Networking And Mathmatics

Activities and Societies: Swim team, Lacrosse, "The Spectrum" as a writer, Jazz Band, Morning Live Video Announcements.