Client Success Collaboration Award - Q2 2019- Managed a high-touch/high-revenue book of business with a focus on increasing return on investment for the client through strategic collaboration, $583,000 average monthly revenue for all accounts - Mentored Client Success Specialists with 1:1 shadowing sessions and structured office hours to improve client feature adoption, client satisfaction scores, and churn rates- Led the iPride Inclusion Resource Group for the San Mateo Indeed office; iPride exists to celebrate and support LGBTQ+ culture and community both in and outside of the Indeed workplace- Worked with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions; 2018 Indeed Hackathon participant

Client Success MVP - Q3 2018- Managed a diverse range of client accounts across multiple Indeed products including sponsored jobs, resume, company pages, featured employer, targeted ads, assessments, and hiring events; Over 3.2 million dollars of pay-per-click sponsored job revenue managed in the first year- Conducted online and in-person presentations regarding job performance metrics, applicant tracking system optimizations, candidate quality, and job content updates based on market/candidate insights- Optimized the client's return on investment by setting up automatic tracking via the client’s ATS, enabling mobile recruiting, effectively branding the client's company page, and maximizing the spend/efficiency of the client's budget to reduce churn- Served as an Indeed Brand Ambassador by representing the Indeed brand on social media and at various Indeed-sponsored events hosted by our Job Squad, GOODdeeds, Employee Experience, and Employer Brand teams

- Managed the daily operations of the USAA Financial Center in addition to the responsibilities of the Financial Center Associate - Served as a leader, mentor, and peer coach for 10+ advisors regarding relationship sales skills, conversation flow, compliance, and technical proficiencies- Collaborated with unique cross-functional teams to foster continuous improvement throughout USAA; Pride Leader, UCount Leader, 2016 ICE Award Recipient

- Performed member on-boarding, servicing, and facilitation of over 50 banking and insurance products with a focus on digital experiences and member education- Maintained a 100% compliance score across bank audits, insurance audits, notary public requests, and complex signature/medallion guarantee requests- Partnered with our Wealth Management team to provide comprehensive financial reviews for our members to improve their overall financial readiness