Jeremy Coon Email & Phone Number

Overland Park, Kansas, United States

- Designed, built and implemented a suite of SharePoint and PowerBI tools to streamline the prioritization of incoming customer-facing initiatives.- Established a workload balancing capacity model, and created an executive review calendar, significantly enhancing efficiency in the executive review processes, achieving a 99% launch accuracy

Overland Park, Kansas, United States

· Implemented KPIs, processes, and tools to track team performance, resulting in an 8% increase in productivity· Introduced a closed-loop feedback process for employees of a recently acquired company in a newly created role and organization, enabling anonymous communication of concerns to leadership. This initiative drove advocacy for improvements and boosted employee satisfaction scores by 25%

· Developed and maintained a suite of Microsoft SharePoint-based tracking and status tools that interfaced with core systems to allow detailed tracking for the seven-year Wireline Voice and Data shutdown initiative, a project with $1B in cost savings.- Facilitated widespread adoption of the tools among Care and Sales teams for tracking and compensation.- Delivered ongoing updates to stakeholders in Care, Sales, and C-Suite.- Received Sprint's prestigious SPRINTacular Circle of… Show more · Developed and maintained a suite of Microsoft SharePoint-based tracking and status tools that interfaced with core systems to allow detailed tracking for the seven-year Wireline Voice and Data shutdown initiative, a project with $1B in cost savings.- Facilitated widespread adoption of the tools among Care and Sales teams for tracking and compensation.- Delivered ongoing updates to stakeholders in Care, Sales, and C-Suite.- Received Sprint's prestigious SPRINTacular Circle of Achievement award, the company's highest honor.· Collaborated with Network organization to execute access clean-up, with annual regional cost savings of $1.5M and $6M Enterprise-wide; recognized with prestigious Sprint Circle of Excellence award.· Selected to join 18 month taskforce to work alongside industry experts such as JD Powers, Forrester Research, and McKinsey & Company to analyze operational and perceptual challenges. Effectively communicated findings across business units, leading to the most significant churn reductions seen since the Nextel merger, four years earlier.· Managed a cross-functional team to develop, implement, and maintain a new customer service tool; improving service delivery lead-times by 5% while also improving quality.· Orchestrated data collection and reconciliation for key strategic initiatives, including multiple reorganization activities, demanding intricate data modeling and resource management at executive and peer levels, both within and outside organization Show less