Jeremy Arnold Email and Phone Number

-Develop and lead best in class, modern, omni-centric Retail Operations team & strategy to support brand development and growth for today and tomorrow-Continuously simplify, evolve, and innovate the customer and employee experience through effective communication, efficient processes, and new technologies-Lead the Connected Retail journey developing seamless channel integration between online and offline while respecting what makes each unique

Promoted to lead operations and strategic initiatives for 230 stores and 10,000+ employees in the U.S. and Canada, reporting to the President for North American Commercial Retail. - Collaborated with President on strategy and key decisions for North America, which included luxury, specialty, concession, and outlet store divisions. - Eliminated 7 figures in lost margin by improving price accuracy with markdown technology and process.- Exceeded forecasted sales by double digits and mitigated financial losses by rapidly accelerating technology and omnichannel strategy in response to COVID.- Increased average transaction value and reduced wait times by partnering with IT to introduce mobile checkout solution.- Created a new reporting dashboard projected to save stores 50,000 hours of labor annually.- Led planning for safe COVID reopening of all North American stores (ahead of target) and led key workstreams to reinvent retail operating model.- Led and mentored 20-person team and managed large expense and capital budgets; and influenced cross-functional leaders and partnered with international teams.- Steered process improvements, training, labor and compensation model, communications, real estate projects, and retail technology integration.

Selected to drive change across the 45 luxury stores in North America, following success in the outlet division. Led 9-person team and reported to the Head of Stores.- Led turnaround of the luxury division in partnership with store leadership, driving an increase in YoY comp sales. - Successfully launched concession stores and pop-ups at the U.S. Open, as well as Ralph’s Coffee and new store formats.- Collaborated with IT and Ecommerce to achieve complete omnichannel and digital capability.- Drove strategies that produced multimillion-dollar savings including a 50% cost reduction in the store tailoring program and a 25% reduction in procurement and fixed-cost items for all the stores.

Promoted to key leadership role for the outlet stores division (“Polo Factory Stores”) with 8,000+ employees at 170+ stores throughout North America. - Reduced timeline 50% for store openings and renovations, enabling rapid expansion and revenue growth. - Played a critical role in improving speed-to-floor 76% for getting product from DCs to store floors, collaborating on out-of-the-box effort with supply chain and other cross-functional leaders.- Launched a RFID program for real-time inventory visibility resulting in additional revenue and faster turn cycles for the product; one of the first retailers to implement this system. - Drove omnichannel strategy and customer experience with online visibility of products in stock locally.Improved product availability about 30% and boosted conversion.- Delivered 7-figure bottom-line improvement with a new inventory management strategy that resulted in three consecutive years of reducing shrink loss.- Enabled a multimillion-dollar sales lift and a 1500+ basis point improvement in capture rates for customer data in partnership with Marketing and IT by implementing POS upgrades and training for employees in outlet stores.

Advanced from Manager to Director after 18 months, following early success in project leadership and process improvements for the growing outlet division with 160+ stores in the U.S. and Canada. - Managed internal communications to all North American employees, communicating key messages from the Head of Stores and Division President to the field teams. - Rolled out videoconferencing and digital messaging tools to improve collaboration and communication with geographically dispersed team members. - Sourced and launched first customer satisfaction measurement process, which was adopted companywide.- Developed first “gatekeeper” communication process to strategically manage field communication and workload.- Ensured that store teams received metrics that were easy-to-understand and actionable by propelling the first iteration of a Store Manager reporting dashboard.

Promoted to drive operations and communications for 200+ stores across the U.S. and Canada. Reported directly to SVP of Stores and Operations and had frequent C-suite interaction. - Spearheaded a successful initiative that developed and rolled out new holiday packaging under a tight timeline across 105+ outlet stores. - Played a key role in implementing changes that gave leaders in the field more decision-making authority. - Led overhaul of store credit card program with relaunch across 210 luxury and outlet stores.

Advanced in store management roles, working full time while attending college; earned promotion to GM position after graduation. Successes included a turnaround as Assistant Manager and again as GM.