Jeremy Lyon Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, United States

• Lead Engineer for all NERC/FERC compliance activities including CIP v3 to v5 standards, automating compliance obligations for change activities and quarterly review.
• Primary Engineer for commissioning of 3 BES Cyber Systems.
• Designed and Implemented complete virtual BES Cyber System using VMware.
• Server as Subject Matter Expert for Windows Server Operating System, VMware ESXi, VMware vCenter, HP C Class, DL, & BL Proliant Hardware for Regional Entity, NERC/FERC audit.
• Implemented SCOM 2007 to SCOM 2012 conversion.

• Primary Engineer for F5 BIG-IP Local Traffic Manager and Application Security Manager.
• Build, support, troubleshoot, and optimize 2500+ local and remote HP and Cisco server class machines running Windows 2003, Windows 2008, and VMware ESX host 5.1.
• Provide technical guidance and set best practices for Server Operations Team.
• Review operational workloads on a daily basis and ensure that assigned work is being completed on time, on budget, and with the level of quality that is expected by our customers.
• Teach Server Operations Team troubleshooting and design of enterprise solutions.
• Design enterprise solutions that are stable, repeatable, redundant, and scale easily.

• Primary Engineer for F5 BIG-IP Local Traffic Managers.
• Build, support, troubleshoot, and optimize 1800+ local and remote HP/Compaq, Dell, and IBM server class machines running Windows 2000, Windows 2003, Windows 2008, and VMware ESX host 4.0.
• Perform all Windows administrative functions for an environment with 15,000+ users.
• Test new hardware and software for price, compatibility, and viability of use within data Center.
• Design enterprise solutions that are stable, repeatable, redundant, and scale easily
• Coordinate with other teams (Application Development, Info Sec, and LAN/WAN) to resolve issues.

• Build, support, troubleshoot, and optimize 1200+ local and remote HP/Compaq, Dell, and IBM server class machines running Windows 2000, Windows 2003, and VMware ESX host 3.2.
• Perform all Windows administrative functions for an environment with 15,000+ users.
• Identify systems for virtualization in order to lower physical foot print.
• Primary support to all H&R Block application developers for Windows Servers.
• Design enterprise solutions that are stable, repeatable, redundant, and scale easily.
• Coordinate with other teams (Application Development, Info Sec, and LAN/WAN) to resolve issues.

• Build, support, and troubleshoot 400+ remote HP/Compaq printers, PC’s, laptops, and servers running Windows XP Pro and Windows 2003.
• Responsible for the integration of American Express Tax and Business Services unit into H&R Block by designing and implementing a complete branch office solution including support model, image design, software.
• Worked on the design and implementation of a large scale data center move, where approximately 1000 servers were moved to a new facility with minimal downtime to associates.
• Test new hardware and software for price, compatibility, and viability of use within H&R Block Tax and Business Services.
• Coordinate with other teams (Application Development, Info Sec, and LAN/WAN) to resolve issues.

• Build, support, and troubleshoot 2000+ HP/Compaq printers, monitors, PC’s, and laptops running Windows 9x, Windows 2000, Windows XP Pro, Windows 2003.
• Provide technical support for 1200+ associates within World Headquarters.
• Test new hardware for price, compatibility, and viability of use within H&R Block corporate environment.
• Coordinate with other teams (Application Development, Info Sec, and LAN/WAN) to resolve issues.

• Build, support, and troubleshoot 250+ HP/Compaq printers and PC’s running Windows 9x, Windows 2000, and Windows XP Pro.
• Provide technical support to 18 tax offices, 500+ associates, and two district offices.
• Serve as a liaison between district associates, vendors, World Headquarters, and Regional Technology Manager to identify and resolve problems.

Bachelor Of Science, Business Management/Computer Information Systems, Gpa 3.65

Associate Of Arts, General Studies