Jeremy Enns's Location
Vancouver, British Columbia, Canada, Canada
Jeremy Enns's Contact Details
Jeremy Enns work email
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- Valid
Jeremy Enns personal email
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Jeremy Enns phone numbers
About Jeremy Enns
A highly motivated data driven technical professional with a wide range of experience, seeking to leverage a long standing work history of excellence within a company motivated towards employee growth and success. A proven history of resourcefulness and technical aptitude combined with rapid acquisition of new skill sets and adoption of new technologies provides a unique set of knowledge and experience.
Jeremy Enns's Current Company Details
Weir Motion Metrics
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Remote Support Leader
Vancouver, BC, CA
- Website:
- motionmetrics.com
- Employees:
- 153
Jeremy Enns Work Experience Details
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Remote Support LeaderWeir Motion MetricsVancouver, Bc, Ca
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Manager Of Support EscalationsXplor Aug 2023 - Dec 2024Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. -
Technical Support ManagerNorth American Savings Bank Apr 2020 - Mar 2023Grandview, Mo, UsAt North American Savings Bank, I established the call center for the Customer Portal to assistend users with any technical issues with the mortgage document e-sign system. I also managedthe internal IT call center to provide technical assistance to employees with hardware andsoftware and collect customer satisfaction data.● Managed a team of IT specialists that provide call center support to internal employees as well as externalcustomers in a 12/6 shift schedule.● Developed the Support SLA, escalation guidelines, and processes for NASB IT Help Desk using data-drivenmethodologies.● Provided company wide communications on outages and service incidents.● Worked with the Development team to triage customer issues and recommend development resourcefocus to improve the product and reduce overall call volume.● Managed and maintained Cisco Finesse, Jira, Okta, Loggly, Google Analytics, eLynx and Roostifyintegrations to provide end-to-end troubleshooting of connection issues.● Provided forecasting and data analytics to project staffing needs based on customer trends.● Reported usage statistics and call center metrics to the executive team on a daily and weekly basis. -
It Systems AdministratorHiawatha Unified School District 415 Mar 2019 - Nov 2019Provide systems support to all district schools and the school board office. Maintain the Linux, Windows and Mac servers for the entire district.Provide production database administration for district enrollment and php form data.Manage the Google Suite and Active Directory records of hundreds of students and staff.Implemented Jira Service Desk ticket tracking system for teachers and administrative staff to more easily open IT requests.Established a FOG server to provide PXE imaging services for various desktop and notebook devices over the network.Centralized disparate wireless access points into a management suite to better track network bandwidth and usage data.Researched and built computers for new computer lab according to Project Lead the Way hardware specifications.
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Manager, Enterprise Technical SupportAnaconda, Inc. Mar 2015 - Jul 2018Austin, Texas, UsAnaconda is the world’s most popular Python data science platform. Anaconda, Inc. continues to lead open source projects like Anaconda, NumPy and SciPy that form the foundation of modern data science. Anaconda’s flagship product, Anaconda Enterprise, allows organizations to secure, govern, scale and extend Anaconda to deliver actionable insights that drive businesses and industries forward.• Leading the Enterprise Support team to deliver quality over quantity responses to customer issues.• Developed the support infrastructure, SLA terms and documented procedures.• Increased initial support coverage for our fortune 500 companies from 8-5 to a 24 hour support center.• Built a new Knowledge Base for customers to have a self-service resource. -
Data Services SpecialistQ2Ebanking Apr 2012 - Mar 2015Austin, Tx, UsIn charge of monitoring and executing daily data imports for 400+ banks and credit unions. Utilizing Python and Batch scripting to automate data verification, data mapping, pre-processing and bulk database inserts. Providing a 24/7 on-call contact for the clients and maintaining the production environments to ensure daily processing runs smoothly.• Utilizing Python and Batch scripts to manipulate raw data files, map data values between two databases, scrub input data and perform bulk inserts. • Alerts monitoring and log analysis of various issues across the import scripts and in the database.• Database cleanup of client data and writing stored procedures and self contained T-SQL code for importing data via Python.• Configuration of Windows 2008 Server VMs and maintaining scheduled jobs and tasks.• Performed Load Testing and QA on production environments to ensure the highest level of performance from the application servers.• Write SQL reports and analyze large data sets.Key Technologies:Microsoft SQL, Python, Subversion (SVN) -
Client Support Engineer L3Convio Dec 2007 - Oct 2011Austin, Tx, UsThird level support engineer managing support escalations and overseeing the process of documenting and correcting product defects and new feature requests. Resolved platform issues including database updates, scripting, bulk data manipulation tasks, and log analysis.• Set up and configured software involving multiple servers, analyzed xml datasets for mapping and database import, configured real time data transfer and mapping of batched data, Installed and configured core and peripheral software and APIs.• Constructed and scheduled automated processes and created custom processing scripts where needed.• Troubleshoot/Resolve customer problems of various complexities such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment.• Made data repairs in a production environment, requiring extreme care and attention to detail.• Initiated new hire on-boarding processes for obtaining rapid results from new employees. • Responsible for mentoring and training new agents.Key Technologies:Oracle SQL, Convio API, Redhat Linux -
Enterprise Support L2Apple Jan 2003 - Dec 2007Cupertino, California, UsProvided basic to complex technical support for Apple server products such as: Mac OS X Server, Xserve hardware, Xserve RAID and Xsan. Primary escalation path for customers using any Apple product conjunction with server hardware and complex wireless networking configurations.• Primary escalation path for Higher Education and Enterprise clients covering all Apple core products.• Act as the single point of contact for priority customer concerns; including a wide range of technical issues. • Provide support to on-site technicians performing mission critical tasks.• Processed hardware replacements and refunds using Peoplesoft.• Selected to lead a team of advanced engineers to pilot Educational K-12 server support initiatives.
Jeremy Enns Skills
Microsoft Sql Server
Windows Server
Python
Quality Assurance
Linux
Windows Batch
Load Testing
Test Automation
Data Analysis
Relational Databases
Data Migration
Data Import/export
Troubleshooting
Mac Os X Server
Tortoise Svn
Subversion
Log Analysis
Root Cause Analysis
Oracle Database
Technical Support
Sql
Enterprise Software
Integration
Software Documentation
Xml
Databases
Jeremy Enns Education Details
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Itt Technical InstituteElectrical And Electronics Engineering
Frequently Asked Questions about Jeremy Enns
What company does Jeremy Enns work for?
Jeremy Enns works for Weir Motion Metrics
What is Jeremy Enns's role at the current company?
Jeremy Enns's current role is Remote Support Leader.
What is Jeremy Enns's email address?
Jeremy Enns's email address is je****@****nuum.io
What is Jeremy Enns's direct phone number?
Jeremy Enns's direct phone number is +151222*****
What schools did Jeremy Enns attend?
Jeremy Enns attended Itt Technical Institute.
What are some of Jeremy Enns's interests?
Jeremy Enns has interest in Science And Technology.
What skills is Jeremy Enns known for?
Jeremy Enns has skills like Microsoft Sql Server, Windows Server, Python, Quality Assurance, Linux, Windows Batch, Load Testing, Test Automation, Data Analysis, Relational Databases, Data Migration, Data Import/export.
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