Jeremy Goatcher Email & Phone Number

Aderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning.

Many internal systems rely on our team to keep mission-critical functions online and working smoothly every day, every quarter, every year.- Responsible for 7 direct reports, supporting 35 products, including a content delivery and education system with 250k+ users world wide- Reporting and data analysis for performance tracking, process review, and.

Austin, Texas Area

Internal tools subject matter expert, process development, reporting, data visualization, and data driven decision making. - SME and key business stakeholder for critical reporting process updates- Developed a reporting system used to make data-driven decisions around work distribution, support requirements, strategic planning, and process improvement.

Process and system specialist for World Wide CSO Shared Services team. Providing clear, professional support to end users and members of the Apple Channel. - Responsible for issue analysis and exceptional user support- Mentoring new team members- Coaching current team members- Work with cross­-functional teams- Recognized by management for my contributions.

Pursued a tech position complimenting my field of study while working in a customer-facing position focused on answering questions, managing inventory, and executing critical processes for demanding customers in a time-sensitive environment.

Customer escalation specialist for technical issues, first with iTunes, then promoted to MobileMe launch. Served as balancing point between customer and engineers as top escalation tier. Quickly understood customer issues, analyzed information, effectively utilized support systems, and facilitated communication to drive optimal results.

Providing outstanding customer service, maintaining strict product quality, managing inventory, cash handling. Partially trained as Shift Supervisor, often supervised 1–3 employees.