Manage a team to increase service retention and revenue.

Sales business development representative responded to sales inquiries which also included desking my own sales opportunities with internet and phone leads. Calculated leases, finance and cash purchases. Negotiated with customers leading to closing rates over 70%.

Managed the KBB Instant Cash Offer program, which included setting up follow up protocol for inbound leads, appraising cars, and purchasing them. Acquired 23 cars in the first 6 weeks of being hired. Mastered and utilized E-leads DMS system, ​as well as utilized automotiveMastermind to find additional opportunities in the dealer database outside of the KBB Instant Cash Offer program. Backed up the preowned manager​ by appraising cars for the sales department.

Embraced opportunity to test personal skills in vehicle diagnosis and repair spanning oil changes, brake replacements, tune ups, suspension work, with a focus on cars from the 1960s and 1970s.

Promoted into newly created role to partner with Account Executives in acquiring and expanding Autotrader, KBB, and Dealer.com products business with auto dealers throughout New York metro area.  Drove new client acquisition and existing client growth, achieving 100% of 2017 quota, by partnering with Account Executives to consult with dealers and identify opportunities for products to address clients’ goals. Mastered entire product sets across all three brands, including Dealer.com’s… Show more Promoted into newly created role to partner with Account Executives in acquiring and expanding Autotrader, KBB, and Dealer.com products business with auto dealers throughout New York metro area.  Drove new client acquisition and existing client growth, achieving 100% of 2017 quota, by partnering with Account Executives to consult with dealers and identify opportunities for products to address clients’ goals. Mastered entire product sets across all three brands, including Dealer.com’s SEO, SEM, and digital retailing solutions, and educated both Account Executives and clients on product capabilities. Show less

Capitalized on opportunity to promote benefits of KBB product to dealers throughout New Jersey and New York metro area. Trained, mentored, and partnered with 20 Account Executives to build dealer relationships, deliver product presentations, and win new business. Ranked among Top 3 revenue producers in 2016 with more than $100K in monthly billings. Generated 209% increase in sales over prior year with one of highest quotas and most difficult customer base nationwide. Targeted dealers… Show more Capitalized on opportunity to promote benefits of KBB product to dealers throughout New Jersey and New York metro area. Trained, mentored, and partnered with 20 Account Executives to build dealer relationships, deliver product presentations, and win new business. Ranked among Top 3 revenue producers in 2016 with more than $100K in monthly billings. Generated 209% increase in sales over prior year with one of highest quotas and most difficult customer base nationwide. Targeted dealers most aligned with product and trained staff on product differentiators. Show less

Recruited by Audi to replicate success at Town Audi and expand existing internet leads operation to include inbound phone calls, lease maturity, and service retention. Assessed and recommended vendor relationships. Drove center to originate 60% of total sales by creating follow-up process that extended follow-up on internet leads from 30 days to 180, dramatically increasing opportunities to acquire new customers. Reduced lost opportunities by instituting proactive customer… Show more Recruited by Audi to replicate success at Town Audi and expand existing internet leads operation to include inbound phone calls, lease maturity, and service retention. Assessed and recommended vendor relationships. Drove center to originate 60% of total sales by creating follow-up process that extended follow-up on internet leads from 30 days to 180, dramatically increasing opportunities to acquire new customers. Reduced lost opportunities by instituting proactive customer communications and personal responses to every inquiry. Mastered and utilized new DMS system, AutoBase, in first few weeks of employment. Show less

Challenged to establish business development center to manage internet leads, lease maturity, database mining, and service retention initiatives. Utilized technologies including Dealer Socket, Revenue Radar, and Dealertrack. Transformed dealer from nonexistent digital presence to manufacturer’s top performer. Accelerated response times 75% from 16+ minutes to four and reduced lost leads 75% from 12 to three on average by building and leading dedicated digital team to manage digital… Show more Challenged to establish business development center to manage internet leads, lease maturity, database mining, and service retention initiatives. Utilized technologies including Dealer Socket, Revenue Radar, and Dealertrack. Transformed dealer from nonexistent digital presence to manufacturer’s top performer. Accelerated response times 75% from 16+ minutes to four and reduced lost leads 75% from 12 to three on average by building and leading dedicated digital team to manage digital sales calls and follow up. Added $30K+ in service revenue in one month by creating process in TRAC program to follow-up with service non-responders. Show less

Managed sales growth in northern New Jersey with 80 new and existing VW, Audi, Lexus, Porsche, and Volvo dealers. Leveraged report data in creating email blasts and call scripts to drive non-responders back into service. Achieved 100% retention rate with $15K-$25K in monthly service revenue generated through direct mail and social media campaigns. Drove dealer program performance improvements through monthly reviews and consultations.

Returned to company to manage relationships with key automotive OEM accounts in Northeast region. Managed daily client inquiries to support business processes. Achieved sales quotas in FY’11 and Q1 of FY’12. Enabled rapid company expansion into new markets including field and sales, marketing, digital, and after sales services by building rapport with clients and gaining insight into clients’ business needs.

Recruited to generate new business while retaining and growing existing accounts by analyzing client data to create solutions that delivered maximum ROI. Played instrumental role in saving and renewing business with two large accounts by revitalizing relationships, listening to understand business needs, and renegotiating contracts accordingly. Named marketing champion and charged with mastering and training all associates on marketing plans and implementation methods for maximum… Show more Recruited to generate new business while retaining and growing existing accounts by analyzing client data to create solutions that delivered maximum ROI. Played instrumental role in saving and renewing business with two large accounts by revitalizing relationships, listening to understand business needs, and renegotiating contracts accordingly. Named marketing champion and charged with mastering and training all associates on marketing plans and implementation methods for maximum revenue generation. Show less

Recruited to acquire and retain new customers through cold calling, marketing, and product training. Landed major new clients including NBA, The Trump Organization, and other Fortune 1000 companies. Optimized sales team performance and productivity by facilitating Salesforce.com training.

Recruited to acquire new business and grow existing accounts in territory covering four states (NY, NJ, CT, PA) and Washington, DC. Sold direct marketing solutions by utilizing auto dealer and company data to define target markets. Grew territory 167% from $30K to $80K in monthly revenue with 83% profit margins by selling into top 100 dealer groups’ services and sales marketing programs and delivering outstanding customer service. Stimulated repeat business by developing and nurturing… Show more Recruited to acquire new business and grow existing accounts in territory covering four states (NY, NJ, CT, PA) and Washington, DC. Sold direct marketing solutions by utilizing auto dealer and company data to define target markets. Grew territory 167% from $30K to $80K in monthly revenue with 83% profit margins by selling into top 100 dealer groups’ services and sales marketing programs and delivering outstanding customer service. Stimulated repeat business by developing and nurturing long-term client relationships and demonstrating expert product and industry knowledge. Show less

Sold direct mail solutions to auto dealerships by developing and delivering compelling sales presentations and identifying viable prospects. Analyzed sales data and evaluated campaign performance. Built territory from zero to $60K in monthly revenue, consistently exceeding incremental monthly quotas, in first four months. Drove rapid growth by quickly mastering product and leveraging analysis of dealer, competitor, and geographic data to identify target markets, build business cases… Show more Sold direct mail solutions to auto dealerships by developing and delivering compelling sales presentations and identifying viable prospects. Analyzed sales data and evaluated campaign performance. Built territory from zero to $60K in monthly revenue, consistently exceeding incremental monthly quotas, in first four months. Drove rapid growth by quickly mastering product and leveraging analysis of dealer, competitor, and geographic data to identify target markets, build business cases, and win competitive opportunities. Show less

Drove SaaS solution sales with auto parts stores in New Jersey. Delivered sales presentations, created proposals, recommended hardware, and provided world-class customer support. Billed more revenue than any other company sales rep by providing dedicated support to customers throughout installation process.