Jeremy Kinker, Csm Email & Phone Number

Columbus, In, Us

Indianapolis, Indiana, United States

The Customer Success Manager is an active member of the engagement team, providing clients-facing training delivery across multiple training formats over all current and future software products. This position will function as a product subject matter expert for internal and external clients.- Responsible for creating and maintaining standard curriculum, including supporting documents, as defined by the department director- Provide client-facing training on all current and… Show more The Customer Success Manager is an active member of the engagement team, providing clients-facing training delivery across multiple training formats over all current and future software products. This position will function as a product subject matter expert for internal and external clients.- Responsible for creating and maintaining standard curriculum, including supporting documents, as defined by the department director- Provide client-facing training on all current and future software products through multiple delivery methods, parentheses instruction LED small and large group and web-based- Responsible for personal project management of multiple simultaneous client training delivery projects- Assist in maintaining current and correct client facing training material- Participate in the review and testing of new curriculum and documentation- Provide excellent customer service throughout all client interactions- Travel to client locations within the state, when required Show less

Salem, Indiana, United States

Deliver long-range precision rifle on key targets, select targets, and targets of opportunity as well as collect and report battlefield informationManage a 3-man sniper elementInstruct and teach soldiers classes in, but not limited to, radio operation and antenna theory, recon and surveillance, target detection, camouflage, and marksmanshipCreate in-depth standard operating procedures and mission planning guidelines to improve overall effectiveness of the sniper team and… Show more Deliver long-range precision rifle on key targets, select targets, and targets of opportunity as well as collect and report battlefield informationManage a 3-man sniper elementInstruct and teach soldiers classes in, but not limited to, radio operation and antenna theory, recon and surveillance, target detection, camouflage, and marksmanshipCreate in-depth standard operating procedures and mission planning guidelines to improve overall effectiveness of the sniper team and the organization as a whole.Assisted soldiers who failed weapons qualifications by improving shooting fundamentals, which resulted in a 100% pass rate for 300+ personnelTook initiative in creating an organization-wide knowledge base comprising of classes and training material, documentation, standard operating procedures, and more, which resulted in an increase of the overall readiness and preparedness of the unit Show less

Salem, Indiana, United States

Was responsible for interaction between the unit and the civilian population

Salem, Indiana, United States

Assisted in leading an 8-person reconnaissance team including their proficiency in radio communication, marksmanship, and overall reconnaissance effectiveness.

Seymour, Indiana, United States

Assisted in the operation and maintenance of all radios and associated equipmentRan a base radio station during training, including the setup, communication log and documentation, troubleshooting, and reporting of critical updates while assisting a Special Forces unit commander, which resulted in accurate and timely intelligence and the success of the mission

Shelbyville, Indiana, United States

Provided help desk support to 25+ clients, addressing technical issues, troubleshooting hardware and software problems, and delivering prompt solutions to ensure uninterrupted workflow for the organizationProvided IT services in a group setting for more than 25+ Companies including non-profits, local governments, factories, and SMBsStructured and managed company’s Knowledgebase and password vaults, which resulted in the overall increase of security and organization of the… Show more Provided help desk support to 25+ clients, addressing technical issues, troubleshooting hardware and software problems, and delivering prompt solutions to ensure uninterrupted workflow for the organizationProvided IT services in a group setting for more than 25+ Companies including non-profits, local governments, factories, and SMBsStructured and managed company’s Knowledgebase and password vaults, which resulted in the overall increase of security and organization of the companySetup, monitored, and managed multiple facets for organizations, including IP phone systems, email management and troubleshooting, migrations and upgrades, firewall setups and implementations, VPN/SSL VPN Setups, and general help desk.Delivered good customer service to clients by taking initiative to improve their IT environments, workflow processes, and good communication, which resulted in increased trust with the clientsSeparated the City of Shelbyville’s network infrastructure into two separate entities, including all servers, workstations, Software, and all other networking requirements Show less

Columbus, Indiana, United States

Managed all aspects of the store including but not limited to: logistics, payroll, scheduling, employee management, customer relations, and inventory managementCompleted and audited paperwork to monitor and identify possible theft, large markdowns, or any other suspicious activity in the workplace, which resulted in the reduction of store shrink by 63.1% from the previous fiscal yearIncreased operating income by 54% from the previous year, and 222.1% higher than district… Show more Managed all aspects of the store including but not limited to: logistics, payroll, scheduling, employee management, customer relations, and inventory managementCompleted and audited paperwork to monitor and identify possible theft, large markdowns, or any other suspicious activity in the workplace, which resulted in the reduction of store shrink by 63.1% from the previous fiscal yearIncreased operating income by 54% from the previous year, and 222.1% higher than district averageMonitored stores commercial accounts: lifted credit holds, raised credit limits, filed tax exemptions, and solved any issues the accounts had, which resulted in decrease of commercial - business sales downtimeBuilt business - client relations with commercial accounts by providing clear, concise communication on orders with customers along with consistent delivery of customer service, which resulted in increased sales Show less

Greensburg, Indiana, United States

Worked as a team in the construction of grain bins and associated grain-related equipmentWorked with clients maintenance requests and provided good customer serviceOperated skid loaders and telescoping handling machines to safely move various grain bin construction materials

Greensburg, Indiana, United States

Created and maintained company’s business email accounts and DNSDeveloped and maintained company’s websiteLead company’s social media and digital marketing presenceCreated and distributed marketing material to deliver to customers in person