Jeremy Lee Email and Phone Number

Helping clients migrate their existing infrastructure to highly scalable, continuous integration, cloud environments using Amazon Web Services, Docker swarm, Ansible, and Jenkins. Improving customer's project management process by introducing Agile processes, other DevOps methodologies and centralizing issue tracking using Atlassian tools such as Jira, Confluence, and Bitbucket. Training IT professionals in Linux Servers, OpenSource Software and DevSecOps methodologies.Building Ceph and Gluster storage clusters and building Open Stack on-prem cloud solutions for breakfast, building Elasticsearch, MongoDB, Percona MySQL and Redis clusters for lunch, rounding off the day with a little F5 bigip, PaloAlto firewalls, and Arista switches for dinner.

Managed cloud infrastructure. AWS bill reduction by $15k per month and implemented automated deployments and version control for dev teams using Chef, Terraform, and then later migrated to Ansible.

I was part of a team that was developing a wireless access point running Arch Linux ARM, a distribution of Linux for ARM computers. My primary role was to develop an administrative portal using Perl CGI that end-users could access through a web browser to maintain and administer various Linux systemd services such as Samba, hostapd, dnsmasq, as well as a proprietary service developed to enable an audience response system. During development I would create test pages using PHP, that were hosted on a local development computer running an Apache server, that I could send AJAX requests before porting the source over to Perl on a "Live" environment.While working with Arch Linux I wrote various packaging scripts using Arch Linux's "pacman" package build system and created a local software repository that could be used for updating servers on my local home-based development network.

Worked with Microchip USB Libraries, Host, Device, and USB OTG.Using Microchip Graphics Library created new custom objects that changed or improved upon existing functionality.Started a project to take source code from previous projects and create libraries. Reuse of old code was nothing new, but converting the source into reusable libraries increased productive coding for future firmware projects.Standardized Hardware Engineering firmware projects to use a common issue tracking system with other departments to provide accountability and transparency to the development and Engineering Change order process while also solidifying the conversion from waterfall to Agile development.Using the libraries created from existing products we were able to design a Wireless USB Host module firmware in 4 sprints of 15 days per sprint.

• Implemented process with Technical Support that utilized their escalation process including QA as a “tier 3 support” that resulted in on-the-spot trainings and more accurate troubleshooting. • Helped build a Hardware Wiki for Technical Support that was later used by Software QA, Sales, Professional Services, and Training departments. The wiki was so efficient and easy to use that we later incorporated the various Software packages as well.• As a Hardware Quality Analyst and Design Validation I worked on the “Flag-ship” project of Mobi View that set a new standard in quality. Its predecessor had a field failure rate of ~13%, whereas the Mobi View had a 0.32% failure rate, which equated to millions of dollars additional revenue.• Built test applications using C# to validate and stress HID compliant devices and assisting Software Development in implementing hardware functionality.• Created a single Test Application and Firmware Update utility used by our Warehouse increasing productivity of Quality Control by eliminating the need for multiple test applications

• Responsible for training the first group of Technical Support agents in the new Pairs, France office that provided support and customer service which covered all of EMEA. (Europe, Middle East, and North Africa)• Built training program for Technical Support agents which helped to improve SLA from 32% to 78% by increasing accuracy of troubleshooting.• Implemented ticketing system for requesting internal improvements such as trainings, documentations, site access, and many other resources giving each tech a voice in improving their working environment.• Created a process for Management to effectively track major issues, monitor work-loads of Tech2's and Leads, and distribute special projects such as small software development projects to create technical support tools allowing for more resources to be available to every tech.

• Served as part of a group that built a database of the various Software Applications in order to manage escalation processes for the +1000 applications used worldwide throughout the company.• Serviced business critical issues that affected entire global regions such as package delivery systems, vehicle tracking systems, and employee databases.• Began HDI training to become a certified HDI Technician. (HDI is an Industry Standard for Help/Service/Support Desk.)

• Supported customers such as US Army Corps of Engineers, Disney Imagineers, and other large construction and contracting companies that all used large and small format digitizers with various software suites such as AutoCAD, Design CAD, Corel Draw, Photoshop, as well as many types of construction estimation software.• Provided direct support for sales, and end users, as well as IT departments of many Schools, Colleges, and Universities around the world. Started a system of gathering information about various systems being used by these institutions and providing this data to Product Management and Software Engineering so products could be designed with improvements focused towards most common types of system configurations.

Worked as a Contractor to Small Businesses and Private Consumers to provide various technology services such as:Created custom websites.Planned networks and built network infrastructure including servers, media centers, and gaming systems.Provided technology consulting for optimum communication and efficiencies within a minimum budget.