Jeremy L. Email and Phone Number

I have lead a high-performing kitchen team at The Special Restaurant, LLC (Bellevue, NE) for the past 5 years, achieving:Exceptional food quality control: Implemented rigorous receiving inspections, ensured adherence to sanitation protocols, and coached culinary staff in best practices.Optimized operational efficiency: Streamlined inventory management, controlled food costs, and established production schedules to meet peak demand.Enhanced customer satisfaction: Collaborated with management to develop customer-centric menus, ensured visually appealing presentations, and oversaw timely order fulfillment.Strong team leadership: Recruited, trained, and mentored kitchen staff, fostered a positive work environment, and implemented new cooking techniques and equipment.

Led a high-performing team of 15+ CSRs for financial and retail campaigns at Alorica. Ensured client satisfaction by:Developing and implementing action plans that addressed Average Handle Time (AHT), hold times, and first call resolution.Providing regular reports to superiors on key performance indicators (KPIs) and client needs.Actively participating in weekly calibration meetings, both internal and external, to align team goals with business objectives.

Maintained accurate retail pricing data for the broader market by:Collecting pricing information from assigned stores within my designated region on a weekly, monthly, and/or quarterly basis.Meeting established deadlines for data collection, entry, and upload.

Maintained a safe and sanitary food service environment at Denny's by:Inspecting and cleaning equipment, work surfaces, and serving areas to ensure adherence to food safety protocols.Demonstrated leadership skills by recruiting, training staff, and implementing new techniques and equipment.Ensuring proper food storage and cooking temperatures through regulating ovens, broilers, grills, and roasters.Maintaining food quality and freshness by implementing stock rotation practices and checking ingredient quality.Preparing dishes according to recipes or using culinary skills to season and cook food.Plating and presenting food by precisely measuring and mixing ingredients, and adding garnishes.Delivering orders to wait staff or directly to customers.

Maintained a safe and sanitary food service environment at IHOP by:Inspecting and cleaning equipment, work surfaces, and serving areas to ensure adherence to food safety protocols.Ensuring proper food storage and cooking temperatures through regulating ovens, broilers, grills, and roasters.Maintaining food quality and freshness by implementing stock rotation practices and checking ingredient quality.Preparing dishes according to recipes or using culinary skills to season and cook food.Plating and presenting food by precisely measuring and mixing ingredients, and adding garnishes.Delivering orders to wait staff or directly to customers.

Thrived as Kitchen Manager at Quincy Magoo's, a restaurant and sports bar, by:Ensuring exceptional food quality through receiving inspections, monitoring sanitation, and supervising culinary staff.Maintaining efficient operations by managing inventory, controlling costs, and optimizing production schedules.Driving customer satisfaction by collaborating on menus, creating appealing presentations, and overseeing timely order fulfillment.Demonstrated leadership skills by recruiting, training staff, and implementing new techniques and equipment.