• Assess projects, gather technical requirements, and document use cases for hardware and software architectural solutions. Coordinate installation, integration, and testing• Design and develop innovative learning that leverages technology effectively to address business performance and learning needs• Design instruction that reflects an understanding of the diversity of learners and groups of learners• Determine technical requirements for organizational projects or strategic initiatives• Serve as an authoritative resource on technical and process related issues• Lead a community of practice for learning technology, driving collaboration and best practices, resulting in a 600% increase in xAPI data generation and course adoption. This initiative enabled actionable insights into learner engagement, empowering teams to enhance content strategy

In this role I was the SME, stakeholder, and the Instructional Designer responsible for onboarding, developing, and supporting other instructional design teams into Charter's Learning Ecosystem. This includes internal video platforms, learning content management systems (LCMS), and microlearning tools.Other responsibilities include:• Applied accessibility standards in line with WCAG 2.1 guidelines• Blended performance support into the learner's workflow through Digital Adoption Platforms• Consulted and partnered with learning teams to develop accessibility best practices• Collaborated with vendors and internal platform developers on features and functions needed to deliver innovative learning activities• Designed internal compliance courses to replace expensive and generic vendor modules.• Partnered with learning teams to define and maintain authoring templates, course curriculum design, and establishing best practices• Researched, evaluate, and deploy new technology to solve business problems• Targeted diverse learning modalities

This included:• Applied instructional design principles for diverse learning audiences• Conceptualized course format, subject matter, and presentation• Conducted complex needs analysis for projects to identify and refine approach and goals• Communicated difficult concepts and processes using simple language and visuals• Managed project timelines and resources• Partnered with subject matter experts and program stakeholders to craft innovative and strategic solutions• Worked in a cross functional team, performing all aspects of the ADDIE process

In this role I supported internal sales and implementation by designing and developing e-Learning courses, facilitator guides, explainer videos, and quick reference guides.

I worked closely with local businesses and chamber's of commerce to offer scalable and customizable telecommunications options.I participated in local Chamber of Commerce events on behalf of Bright House.

• Approached former, new, and existing residential customers through a door to door and direct mail based approach• Developed new strategies for customer outreach and acquisition• Created and implemented work order entry for field representatives capable of work order preparation, commission calculation, and a tracking sales trends• Represented Bright House Networks at local trade and home show events across the state