AI, infrastructure, device management, and cloud architectures. These are just a handful of topics that I immerse myself in, reverse-engineer, visualize and explain at depth to technical audiences via Microsoft Mechanics. I love to get people excited about technology and inspire them to adopt new things and see the beauty in how software is implemented, drive preference without selling and give honest reviews and demonstrations of tools that save people time and show what's possible with new tech, - Responsible for communicating how Microsoft products and services work to technical audiences, spanning everything from Copilot and AI services, Azure, Microsoft Teams, Surface devices, Microsoft Entra, Defender, and more - anything for small to large organizations, and individual tech enthusiasts.- Envisioned and grew the Microsoft Mechanics program for tech enthusiasts and IT professionals. Microsoft.com/mechanics has more than 40 million lifetime views and 340k subscribers. We support strategic announcements to technical audiences. - Helped design Office Click-to-Run packaging and cloud delivery, including how organizations can integrate new processes with existing software distribution and directory infrastructure 2011-2014. For the first time in major release history, deployment and setup technologies are a major selling point of a product and Click-to-Run is the default way Office gets installed.- Responsible for Windows 7 Deployment and Application Compatibility technologies in the Windows group 2007-2011. Windows 7 deployment rates were phenomenal and organizations used our tools and best practices - it worked. (but now it's time to move to Windows 10)- Microsoft Solution Accelerator for Business Desktop Deployment / Microsoft Deployment Toolkit - Product Management 2004-2011 - 1m+ users to date- Microsoft Operations Framework - Product Manager and Contributor, January 2005 - November 2007Specialties: Application and operating system deployment, virtualization, cloud services and integration, IT operations management, IT project management, IT solutions selling, solutions architecture and workflow automation, supply chain management, customer relationship management, direct marketing, loyalty programs